The AI knockout tournament has begun, millions of people will be affected, and the fate of the profession hangs by a thread.
Some time ago, OpenAI from the United States launched an upgraded version of the ChatGPT King Bomb conversational robot, which triggered an unprecedented industry**, and many people are increasingly worried about various problems such as unemployment.
From the perspective of the development direction of the industry, artificial intelligence is actually getting stronger and stronger, which will lead to the unemployment of a large number of traditional industry practitioners, because in some fields, the processing effect of artificial intelligence is even better than that of humans, which means that the knockout game has begun.
Now, a large number of jobs in some fields have been effectively replaced by artificial intelligence, thanks to the powerful functions of GPT-4, a large number of new editors, online writers and other writers have begun to be replaced.
According to reports, many advertising agencies and e-commerce companies in the world are also planning to cut off a large number of clothing designers and models, because the generation capabilities of ChatGPT and Midjourney can make better quality designs faster than designers, and can also generate better model images than real people.
In other fields, major industries are actively integrating into the tide of the times, and concepts such as AI + education, AI + finance, AI + medical care are emerging one after another.
Operators exist in many industries, such as the bank operators we are familiar with, the pre-sales and after-sales operators of major brands, and the sales operators of all walks of life, so there are actually a large number of jobs in the operator industry.
However, the emergence of artificial intelligence will lead to the rapid disappearance of a large number of jobs in this industry, in fact, in the past two years, you can feel a significant change, many banks, large companies have been replaced by artificial intelligence, human customer service has become an assistant.
In the future, human customer service can be completely replaced, because a new round of technological innovation has brought a more perfect solution, and the solution I am talking about is the global intelligent customer service solution launched by Amazon Web Services.
This intelligent customer service solution has four highlights, namely conversational robots, intelligent speech analysis, voiceprint recognition, and intelligent knowledge base search.
For example, when a customer calls customer service**, Amazon's intelligent agent will conduct an in-depth analysis of the voice content, and then search the corresponding knowledge base based on the analysis results to give a more reasonable answer.
In this process, enterprises can not only save a lot of jobs and achieve the purpose of saving costs, but also avoid the bad experience caused by customer service due to customer emotion, after all, human customer service will still be affected by emotional fluctuations, but AI customer service will not be emotional.
Therefore, theoretically, AI customer service is indeed more suitable than manual customer service, and in the future, enterprises only need to be equipped with a very small number of manual customer service, and many consultation-related problems can be handed over to AI intelligent customer service to deal with.
Therefore, the author believes that with the continuous upgrading of artificial intelligence technology, the presence of the operator position will become smaller and smaller in the future, and many enterprises will rationalize this department in order to save costs and improve efficiency.
As the world's leading cloud technology brand, Amazon Web Services has been committed to serving all kinds of enterprises with better technology, and has updated the global intelligent customer service solution, which can fundamentally help customers solve efficiency problems and achieve better business performance.
Customers can also quickly obtain a set of mature solutions directly through Amazon Web Services technology, which is much more cost-effective than setting up a self-inspection team, so Amazon Web Services' intelligent customer service solution can enable Amazon Cloud technology and customers to achieve the greatest win-win situation.
It is believed that driven by new technologies, more and more enterprises will begin to choose intelligent customer service solutions based on Amazon Web Services technology, and with the help of Amazon Web Services technology, it can also help a large number of Chinese enterprises develop and promote digital transformation.