In early December, China has started a round of warming from north to south. In Jinan, the highest temperature reached 20 last Friday, but by Monday, the maximum temperature dropped to 1, and the temperature plummeted to 14. "Even before the cooling, the site distributed cold kits to us, in addition to gloves and knee pads, as well as thermos cups and baby warmers. Zhao Long, a rider from Jinan, Shandong, Meituan, told reporters that the equipment is complete enough to cool down "without panic". It is understood that in order to ensure the safety of winter delivery for riders, Meituan Takeaway has launched winter care activities nationwide, sent cold-proof materials to riders, and upgraded the special weather emergency mechanism.
At the end of November, there was snowfall in Weihai, Shandong. "On snowy days, takeaway orders will increase, and in addition to meals and fresh fruits and vegetables, there are also users who place orders to buy snow shoveling tools. We have a lot of experience with snow day delivery. Weihai rider Yu Gang introduced that the electric car goes slower in snowy days, but the platform gives them stoppage time, so that they can deliver with peace of mind. Riders will deliver meals and goods to users as soon as possible while ensuring safety.
Since the beginning of winter, Meituan Takeaway has successively delivered winter cold-proof materials to riders.
The reporter learned from Meituan Takeaway that since the beginning of winter, the platform has successively distributed cold-proof material packages and winter tooling equipment for riders. In addition to the commonly used electric vehicle windshield quilts, handlebar covers, gloves, knee pads, thermos cups, etc., practical materials such as warm babies have also been added for the extremely cold weather in the northern region. Among them, before the distribution of cold-proof materials, Meituan Takeaway solicited the needs of riders by distributing questionnaires and holding earnest meetings. At the suggestion of the rider, new supplies such as warm babies were added.
In order to cope with the special weather in winter, Meituan Waiwai has launched an emergency mechanism of "severe cold protection", providing riders with assistance such as delivery time compensation and overtime exemption in special weather scenarios such as heavy snowfall and strong winds, and dynamically adjusting the delivery radius to shorten the time that riders are exposed to the outdoors.
Near Shandong University in Jinan, the station organizes riders to make dumplings.
When you go out for delivery, you can eat hot food when you return to the site, and your body and heart are warm. Daniel Zhang, the person in charge of a station near Shandong University in Jinan, introduced that the site has a rider canteen to facilitate riders to eat, and ginger soup and common medicines are often available, so that riders can rest their feet between orders. It is understood that entering the winter, many places in Shandong ushered in snowfall, and some stations also provided free lunch, ginger soup, hot porridge and other food and drinks for riders. In the health zone of each distribution station, the small medicine box "Tongzhou Guardian 1" is supplemented with common winter medicines such as cold medicine and chilblain cream.
In order to ensure that the delivery riders in low temperature weather have income, Meituan Takeaway plans to invest 1.7 billion yuan in special delivery subsidies this winter. In addition, since the beginning of this year, Meituan Takeaway has built more than 380,000 rider stations. Post stations are generally located within one kilometer of the city's popular business districts, which is convenient for riders to reach at any time. The station provides daily services such as drinking water, rest, mobile phone charging, and microwave hot meals, and riders can check the location of nearby stations through the "Station Map" in the delivery app and navigate to them.
The person in charge of the Meituan Takeaway Rider Service Department said that special weather occurs frequently in winter, and it is also the peak season for takeaway consumption, and the safety and security of rider delivery is the top priority.
Reporter: Zhao Shanshan Editor: Cao Mengjia Proofreader: Faye Wong