Recently. China Southern Airlines, China Eastern Airlines.
Announcements were made one after another.
From January 10, 2024.
Adjust the rules for ticket refunds and changes.
New rules have been addedFlights are free of chargeStipulate.
Aircraft model changes, etc
It is included in the scope of application of free cancellation and change
If the ticket price is reduced after purchase
Refunds are free of charge if certain conditions are met
The two airlines are only one day apart from the release of the new rules on ticket refunds and changes, and the changes are generally the same. The difference is that in the new regulations of China Eastern Airlines, a free refund and change rule is added outside 30 days before the departure of the flight, while the maximum refund and change rule of China Southern Airlines is 7 days before departure.
Secondly, China Southern Airlines will include factors such as aircraft type changes that make it impossible to travel, flight stopovers, airport transfers, force majeure and other factors into the scope of free ticket refunds and changes. According to the new regulations of China Eastern Airlines, for force majeure factors such as airport transfers, natural disasters, and public safety reasons, it is necessary to pay attention to the temporary announcements issued by China Eastern Airlines.
However, in addition to aircraft type changes and flight stops, there is one more free ticket refund and change scope for China Eastern Airlines"Change of flight range due to flight change".。Flight changes are commonly referred to as "flight changes", such as flight cancellations, flight delays, etc., and these delayed or cancelled flights are abnormal flights. In fact, irregular flight services are also the most frequent area of consumer complaints.
Let's take a look at the announcement details
About adjusting China Southern Airlines tickets
Announcement of the cancellation and change rules
In order to further enhance the passenger experience and meet the needs of passengers, China Southern Airlines will provide services in the following areasFrom January 10, 2024, the ticket refund and change rules will be fully adjusted. The details are as follows:
1. China Southern Airlines domestic tickets sold from 0:00 Beijing time on January 10, 2024 are subject to the new version of the Voluntary Refund and Change Rules. The new version of the rules adjusts the charging standards for ticket refund and change business.
Among them, based on the face of the ticketThe cancellation and change fees for each class of economy class have been reduced by 5 to 40 percentage points.
In the new cancellation fee, the voluntary change fee is reduced to a maximum of 60%, compared to 100% (Economy Class N R class);The fee for voluntary refunds is reduced to 75% compared to 100% in Economy Class R.
For example, if you voluntarily change 7 days in advance, most classes will be exempted from the handling fee, with the cheapest economy class paying a 5% handling fee, while according to the existing rules, only first class, business class J, Sky Pearl economy class W class, and economy class Y class will be exempted from the handling fee, and economy class N R class will be subject to a 100% handling fee.
These Conditions of Use apply to tickets sold from January 10 onwards (applicable to markets other than Beijing Daxing Airport and Chengdu Tianfu Airport) for travel after January 10 (inclusive). The red arrows in the figure show the downward adjustment of the new standard.
2. Applications for involuntary and special scene changes or refunds of China Southern Airlines tickets accepted from 0:00 on January 10, 2024 Beijing time shall be subject to the new version of the rules for involuntary refund and special scene ticket disposal, as follows:
Expand the scope of free ticket refunds and changeswillAircraft type changes that prevent you from traveling, flight stopovers, airport transfers, force majeureand other factors are included in the scope of application of free refund and change of tickets.
Relax the rules for cancellation and change due to illness1.Passengers who are unable to travel due to illness can apply for a change or refund due to illness on both domestic and international tickets of China Southern Airlines.
2.The proof of refund and change due to illness will be adjusted to payment invoice or hospitalization deposit certificate (choose one of the two), and the scope of medical institutions recognized by China Southern Airlines will be relaxed to hospitals and subordinate medical institutions listed by the National Health Commission.
3.Accompanying persons who meet certain conditions can apply for ticket refunds and changes together with sick passengers, and the number of passengers is relaxed to 5 (inclusive).
Adjusted the handling rules for tickets for special scenarios1.In view of special circumstances such as the flight change protection of companions who travel alone, the involuntary protection of some segments of the connecting ticket that makes the subsequent flight unable to connect, and the need to change back to the China Southern Airlines flight after the involuntary endorsement of the flight change of China Southern Airlines, the ticket can be changed for free of charge under certain conditions.
2.Further expand the scope of free refund and correction for misoperation. In the event that the name, certificate, itinerary, date, class and other information are filled in incorrectly when purchasing a ticket, as well as the repeated ticket purchase caused by misoperation, a refund of the wrong ticket can be granted free of charge if certain conditions are met. If the fare is reduced after the ticket is purchased, it is allowed to re-purchase the ticket within 24 hours after the ticket purchase, and the original ticket will be refunded free of charge if certain conditions are met.
China Southern Airlines***
January 4, 2024.
Announcement on the Adjustment of CEA Ticket Refund and Change Rules
China Eastern will operate on the following topicsFrom 10 January 2024Adjust the rules for ticket refunds and changes. The details are as follows:
1. CEA domestic tickets sold from 0:00 on January 10, 2024 Beijing time are subject to the new version of the Voluntary Refund and Change Rules. The new version of the rules adjusts the charging standards for voluntary ticket refunds and changes, please refer to the Rules for the Use of Domestic Tariffs of China Eastern Airlines for details. A new rule has been added to the rules for free cancellations and changes other than 30 days before the departure of the flight.
2. Applications for involuntary change or refund of CEA tickets accepted from 0:00 on January 10, 2024 Beijing time will be expanded to the following scenarios:
(1) Expand the scope of free ticket refunds and changes
willFactors such as aircraft type changes that make it impossible for passengers to travel, flight changes that cause flight changes, flight stopovers delays, etcIt is included in the scope of free refund and change of tickets. For force majeure factors such as airport transfers, natural disasters, and public safety reasons, please pay attention to the temporary announcements issued by China Eastern Airlines.
(2) Relax the rules for cancellations and changes for sick passengers
1. Passengers who are unable to travel due to illness may apply for a change or refund due to illness on both domestic and international CEA tickets.
2. The medical institutions that issue the certificate of withdrawal and change due to illness are relaxed to the hospitals and subordinate medical institutions listed by the National Health Commission.
The National Health Commission's medical institution inquiry** is:
Doctor's practice registration information inquiry** is:
3. The number of accompanying passengers who apply for ticket refund and change together with sick passengers will be relaxed to 5 (inclusive).
(3) Refund rules for fare fluctuations have been added
If the price of the ticket is reduced by the original ticket purchase channel after ticket purchase, it is allowed to re-purchase the ticket within 24 hours after the purchase of the ticket, and the original ticket that meets certain conditions will be refunded free of charge.
(4) New rules for involuntary refunds and changes of non-consecutive tickets
For tickets purchased separately, if they constitute a continuous itinerary under certain conditions, the refund and change fee can be waived in the event of flight irregularity.
(5).If you purchase the wrong ticket through the online self-sales channels of the official website, APP or Mini Program of China Eastern Airlines, and meet certain conditions, you can get a free refund.
(f).CEA's official website, APP, and Mini Program provide a refund fee calculator function to facilitate passengers to grasp refund information.
China Eastern Airlines***
January 5, 2024.
*: Zhejiang Public Security.