"Be anxious about the people's anxieties, think about the people's worries, and do what the people need." For a long time, Fengtai Street has adhered to the work concept of "one step forward", actively played a leading role in party building, took the needs of residents as the starting point, sank personnel, took the initiative to serve, and took "handling complaints" as the main starting point, and made every effort to serve the people.
On December 13, Aunt Han, a former resident of Niwa Community, reported to Ma Yun, the community secretary, that she and her wife could not go to the hospital to buy ** heart medicine due to inconvenience in their legs and feet. In the face of Aunt Han's urgent request for help, Secretary Ma Yun immediately notified Yan Lili, deputy director of the community, and Zuo Tingting, a grid member.
Yan Lili, deputy director of the community, and Zuo Tingting, a grid member, braved the wind and snow to go to Aunt Han's home without hesitation, and after comforting her worries, the two immediately rushed to the community hospital with their medical insurance cards. After hearing this, the stationmaster of the hospital immediately checked the previous doctor's instructions according to the medical list provided by the old man, and prescribed a one-month supply of medicine to ensure that the old man could take medicine normally during the inconvenient period of snow travel.
The community worker delivered the medicine and medical insurance card to Aunt Han's house, carefully checked the name and dosage of the medicine, and patiently explained to her the correct way to take it. Aunt Han said with emotion: "Thank you for the enthusiastic help of the community staff, I saw the secretary contact card issued by the community, I didn't want to cause trouble to everyone, I didn't expect you to think so thoughtfully for us, come so timely, be so efficient, and be so thoughtful, with you here, our old people's hearts are warm." ”
On the afternoon of December 14, Gao Zhilei, a community worker in Zhengyang Beili, received a message from Aunt Wang in Building 7 of Tongshengli. Aunt Wang is very old, and after shopping online, she is unable to go to the market to pick up the goods in person due to the inconvenience of traveling on snowy days, so she turns to community workers for help.
After receiving Aunt Wang's news, Gao Zhilei and his colleague Xie Yan immediately turned into "takeaway brothers", went to Zhengyang Market to pick up the goods, and delivered them to Aunt Wang's home. On the way to and from the market shops and residents' homes, the snow was heavy and the wind was cold, but all kinds of difficulties could not resist the sincere feelings of community workers to serve the people. After receiving the goods, Aunt Wang expressed her gratitude to the two community workers again and again.
The residents' business is the community's top priority. For a long time, Fengtai Street has always put the residents in the first place, and implemented the awareness of convenience for the people in daily work. Next, Fengtai Street will continue to promote the safety and security of snowfall weather, respond to the "urgency, distress and hope" of the masses with warm-hearted services, continuously improve the satisfaction and happiness index of residents, and make greater contributions to building a harmonious community.
China's **Beijing Reporter Station Du Juan).
*: China**Net.