Write a "new biography of veterans" on the blue ocean trackRemember XCMG shovelingOverseas Service EngineerWang Lei
As a veteran, he is hard-working, willing to contribute, and carries forward the spirit of unfading veteransAs an overseas service engineer, he sticks to his post, dares to take responsibility, and can take responsibility, fully demonstrating the spirit of hard work of XCMG's overseas aftermarket team. From "camouflage green" to "XCMG blue", from ordinary workers to XCMG model workers, Wang Lei quickly emerged in the job by relying on his research and studious energy.
Teaching and learning are mutually beneficial, and the word "diligence" is based on new knowledge
In 2019, Wang Lei transferred from an assembly fitter with 14 years of experience to overseas markets, responsible for Indonesian product services.
When he first arrived, language became Wang Lei's biggest headache at the moment, "I just started to use translation software and gesturing to communicate with local operators, because the translation was not accurate, and I made a lot of jokes." In order to overcome this obstacle, Wang Lei used his fragmented time to learn Indonesian, marked the grammar he didn't know, and quickly mastered the local language by consulting local colleagues or checking the Internet.
Gradually, "teaching each other and learning cooperatively" has become the mode of getting along between Wang Lei and local operators. Due to the lack of professional technical knowledge and operation experience of local operators, there are a large number of operational misunderstandings when driving loaders, in order to ensure the maximum efficiency of the loader, Wang Lei regularly organizes operators to carry out driving skills and maintenance training, and continuously improve the operation and maintenance ability of machine operators.
Take care of each car as if it were your own 'left and right hand'!The hot and humid environment did not affect Wang Lei's enthusiasm for work at all, and he patiently taught local operators and service personnel about product knowledge and maintenance methods over and over again. In the past year, Wang Lei has been stationed abroad for nearly 200 days and carried out more than 10 training sessions, which were full.
Respond quickly, and the word "dry" is the first to move forward
The rainy season in Indonesia, humid and sultry, mosquito breeding, inconvenient travel, and muddy roads not only brought severe tests to the XCMG loader gearbox and drive axle, but also brought great challenges to the service personnel stationed in Indonesia.
Late one night, Wang Lei received a repair message that a loader could not be ignited on the mother ship on the high seas, and the customer asked for immediate repair. Transferring loaders from the mother ship to land is not only time-consuming, but also incurs a lot of transportation costs. As a service engineer, he is well aware of his responsibilities, in order to meet customer needs to the greatest extent and ensure the attendance of XCMG equipment, Wang Lei decided to board the ship for maintenance.
Waves continued to swell onto the boat, Wang Lei ignored his swollen hands and feet and soaked clothes, gritted his teeth, and continued to investigate the fault point. Until the early hours of the morning, when the rumble of the equipment sounded, the person in charge who was anxiously waiting at the dock cheered excitedly.
Customer first, "stability" is the first word to improve quality and efficiency
"Customer first" is the basic quality of XCMG service personnel. For each batch of new cars, Wang Lei will take the initiative to accompany customers in pre-job operation and maintenance, standardize operation skills, and let the operator correctly master the daily inspection and maintenance of the vehicle.
As XCMG loaders continue to develop globally and a large number of spare parts come from afar, Wang Lei further implements the concept of "everyone is an operator" in the business department, and carefully checks the inventory and warehousing of spare parts every time to ensure that "every screw has an account to check".
In order to ensure the normal operation of the 252 XCMG loaders in the project department, Wang Lei adheres to the original intention of "full process, gold medal service", and regularly overhauls and maintains 252 loaders. ”
There is a sense of masking
In a foreign country, Wang Lei has won high recognition from the project leader by virtue of his excellent service skills to overcome obstacles and solve problems in the overseas aftermarket. In the future, Wang Lei will continue to wear "XCMG Blue", continue to write the demeanor of soldiers, and escort the countries along the "Belt and Road" with more enthusiasm and superb service skills.