Focusing on the needs of taxpayers and payers, innovating service measures to solve problems and doing practical things, the Shanghai Putuo District Taxation Bureau of the State Administration of Taxation (hereinafter referred to as the "Putuo District Taxation Bureau") has innovated to create a brand of "tax power" tax service mechanism, and through innovative means such as "supply stations" and "policy stickers", it has enriched the publicity channels of preferential tax policies, opened up the "last mile" of high-quality tax payment services, and added impetus and momentum to the high-quality development of the regional economy and the tax payment of taxpayers and payers with "the best quantity".
Laying of "supply stations".
Build a three-dimensional service pattern
The first listed "Tax Power and Supply Station" is located in the Pinzun International Party and Mass Service Center, which is the core area of the Zhenru plot, and it is also a new field for deepening the integration of "party building + business" and promoting the co-construction of "tax + community".
There are many channels for tax policy publicity, wide and fast, and now the tax department is stationed at the point of service, but also sends the policy guidance to the enterprise's doorstep', common problems can be consulted on the spot, and individual problems can also be directly 'ordered', and the efficient energy supply greatly saves time and labor costs. Qi Changnian, deputy general manager of Shanghai Mingjie Real Estate, said.
The reporter learned that the "tax power supply station" set up a special point to regularly release tax policy related information for self-service reading, and launched the "reliable service appointment form"** to collect the personalized demands of taxpayers and payers to carry out "point-to-point" tracking services. At present, the Putuo District Taxation Bureau has set up 6 "tax power and supply stations" in major parks, universities, comprehensive functional bodies, large-scale community party-mass service centers, and functional area investment promotion centers in the region.
In addition, combined with the location needs of each "supply station", the Putuo District Taxation Bureau tailored the content of the lecture for key groups such as investment promotion personnel, science and technology enterprises, and "specialized, special and new" enterprises, and carried out targeted and drip irrigation policy publicity and guidance, and has carried out a total of 19 multi-level special special trainings, benefiting more than 300 taxpayers and payers. The three-dimensional radiation publicity and guidance of "department-institute-supply station" expands the coverage and depth of tax publicity services, further builds a pattern of sincere co-governance, and improves the sense of satisfaction, satisfaction and compliance of taxpayers and payers.
Widely distribute "policy stickers".
Extend the long chain service tentacles
The connotation of the "tax power" brand has been continuously enriched, and the tentacles of tax publicity services have been continuously extended to the masses. Cai Yuling, deputy director of the 18th Taxation Office of the Bureau, served as the "promotion officer" and introduced two special refrigerator magnets to the aunts and uncles present. "It's not just a refrigerator magnet, it's a visible, touchable, and sensible policy supply tip around you, so that the preferential tax policy can be integrated into daily life, and help you learn and use it in daily life." ”
The reporter saw that the "tax power policy sticker" is based on tax blue, and the bright yellow "post-it note" presents a "one-sentence tax policy", supplemented by the original text of the policy, the first two of which were launched for individual income tax on housing purchases, individual industrial and commercial households, individual income tax reduction and exemption and other down-to-earth livelihood policies, "small and beautiful" refrigerator magnets focus on the latest and hottest "tax matters", and promote the "dividend" of tax incentives to be more close to public opinion, and the "spring breeze" of convenient taxation is more heart-warming to the people.
When Ms. Qian handled the ** housing tax declaration business at the Third Tax Office of the Putuo District Taxation Bureau, she also received the "Tax Power Policy Sticker" from the tax cadre. "I paid more than 20,000 yuan of personal income tax, and the tax cadres gave me a detailed introduction to the preferential policies for tax rebates for housing purchases, and also gave me this exquisite refrigerator magnet. Ms. Qian highly affirmed the optimization of the "pre-declaration" tax process implemented by the tax service department: "Now the flow is fast and good, and I have also come to go through the relevant procedures when I bought a house before, but I didn't expect it to be done in less than 20 minutes today." ”
The tax department is sending a 'policy package', which is strong market confidence!In the sales office of Pinzun International (Phase III), Chen Fengxia, director of the Shanghai Mingjie Real Estate Office, saw the "policy sticker" and sighed. In her view, the replacement demand is an important component of the current new housing **, "the preferential policy of individual housing purchase tax came at the right time, the intimate guidance of tax cadres and this exquisite and portable 'policy sticker', we can make the policy clear in one step for buyers." ”
It is reported that the Putuo District Taxation Bureau has issued a total of 1,500 "policy stickers" to the target groups in some neighborhood committees, property management, real estate sales offices and government service centers, tax service halls, and tax cooperation offices that are widely involved in relevant policies.
Empower the "little individual".
Enhance the resilience of high-quality development
The individual economy is connected to the market at one end and people's livelihood at the other, and the healthy development of individual industrial and commercial households is also a way to enhance the resilience of high-quality development. The preferential tax policies have been continuously optimized and improved, and the Putuo District Taxation Bureau has relied on the ITS system and big data platform to identify the individual industrial and commercial households that should not be enjoyed when declaring, accurately carry out policy guidance and reminders, track services to complete the declaration, and give full play to the role of "policy finding" to empower "small individuals" to take a stable development path.
Hongjie Communication Service Business Department, Putuo District, Shanghai, which will open in 2022, is an individual industrial and commercial household that undertakes telecommunications business ** and maintenance, and this year's business is gradually on the right track, "The tax cadres said to send me benefits, I think this refrigerator magnet is quite good-looking, and I know that I know that this is a red envelope for us!."The shopkeeper Wu Lisheng smiled happily after getting the "policy sticker".
I was also worried about whether it would be complicated to apply for the exemption, but the system automatically calculated it for me, which greatly reduced our burden in terms of policy and process, and I am grateful to the state and the tax department for their support to individual industrial and commercial households. Wu Lisheng told reporters that the business department has an operating income of nearly 430,000 yuan this year, and enjoys a tax reduction of 5008 yuan under the policy of halving the collection of personal income tax53 yuan, enjoy the VAT exemption of small and micro enterprises 1286981 yuan, "The policy is superimposed to enjoy, so that our self-employed people have zero pressure and confidence doubled!."”
In the tax service hall of the Putuo District Taxation Bureau, Li Yang, the tax clerk of the Liangliang Catering Service Department, also got the "tax power policy sticker", and the tax cadres introduced in detail the policy period, reduction and exemption conditions, and the order of superimposed enjoyment, Li Yang, who held the refrigerator magnet, couldn't help but admire, "The individual income tax halving policy accurately matches the needs of individual industrial and commercial households, reduces the financial burden, and the publicity methods of the tax department are also full of ingenuity, and the policy conditions and business environment are getting better and better, and the development of individual industrial and commercial households can go more and more smoothly." ”
Relying on Daxing's investigation and research work and grid service and management mechanism, the Putuo District Taxation Bureau continues to tap the potential needs of "small individuals", comprehensively sort out the relevant policies of individual industrial and commercial households, establish a "one-to-one" account system, provide "hand-in-hand" personal counseling, and implement the "one-touch-on-the-go" mechanism to realize all needs, clearing obstacles for the development of individual industrial and commercial households.
Recently, the Putuo District Taxation Bureau has also innovated the production of a series of animations called "Tax Power" - 1-minute Classroom", focusing on market entities such as individual industrial and commercial households, and concisely explaining the latest preferential tax policies in the form of "policy + case". The combination of "supply station + policy subsidy + 1-minute class" will work together to stimulate the "multiplier effect" of preferential tax policies and activate the "great energy" of high-quality development.
Reporter: Wu Xin.
Editor: Wei Lan.
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