Recently, the well-known domestic online consumer dispute mediation platform "Diansubao" received a complaint from a merchant that "Zhenai.com", a subsidiary of Shenzhen Zhenai Information Technology, said that it induced users to charge members, and the login mobile phone number had nothing to do with the member, and the customer service ignored the refund request.
On December 12, Ms. Xie of Jiangsu Province complained to "Diansubao" that she purchased a 12-month Zhenxin membership of Zhenai at 29:00 on December 8, 2023I found out that I am not a member, and the mobile phone number I logged in has nothing to do with the member. Ask for a refund immediately, and the customer service will ignore it and reply that it cannot be refunded. Ms. Xie said that as long as Zhenai logs in, it requires members to be induced by various inducements, and there will be a member pop-up window at every step. When you don't log in, you will also send yourself various membership information.
Courtesy of Ms. Xie.
Ms. Xie has learned that Zhenai is an influential online marriage and dating platform in the country, so she believes that the customer service has filled up the membership according to his prompts. Ms. Xie registered with her current mobile phone number and ID card, and only told her that her mobile phone number was not a member after she was a member. After Ms. Xie contacted her many times, the customer service replied that it was not good to refund and asked the platform to give consumers a legitimate legal interest.
After receiving the user's complaint, we immediately handed over the complaint case to the relevant staff of the platform for proper handling, but as of press time, we have not received any relevant handling reply from the complained platform.
Learn from the network economic and social enterprise database,Zhenai Network is affiliated to Shenzhen Zhenai Network Information Technology***It was established in May 2004 and is located in Nanshan District, Shenzhen, Guangdong ProvinceThe legal representative is Chen Si
According to the "Enterprise Risk Rating System of the Network Economic Society", the risk rating of Shenzhen Zhenai Information Technology, which is affiliated to Zhenai.com, isr3+, where the company is currently locatedHigh risk
According to the effective complaints of users in the field of marriage and dating accepted by "Telephone Complaint Treasure" (ranked according to the number of complaints), the latest rating of Zhenai Network isNot rated。Similar platforms that have also been complained about include:Lily net, soul。Previously, we had received a pairCentury Jiayuan, Wedding Chronicles, Fawn Emotionscomplaints.
[Past Cases].
1. "Zhenai.com" was accused of inducing a payment of 7,000 yuan
On April 9, Ms. Wu of Zhejiang Province complained to the "Telephone Complaint Treasure" that her parents inadvertently swiped the relevant ** of Zhenai in the process of using their mobile phones, and under the "enthusiasm" of the parents and various "good promises" of the platform personnel, they paid 7040 + 299 yuan without the knowledge of their children, a total of 7339 yuan.
More than a month after paying the money, Zhenai has not been introduced, and after complaint communication, on March 20, I made an appointment with the first object, and the meeting lasted for about 10 minutesOn the evening of March 31, I made an appointment with the second subject, who was 15 minutes late, and the meeting lasted less than 10 minutes in total, and the answer was not the question. I seriously suspect that the platform introduced the object of trust, which is a lie, and now strongly requests a refund.
2. Cherish the Internet as a "hotbed" for fraudstersHow to implement the main responsibilities of the platform
Some female consumers were induced to invest in the name of emotional cultivation on a blind date on Zhenai.com, and were defrauded of a total of 83 from October 12 to October 2610,000 yuan, and the money has not been recovered so far. At present, the account related to the fraudster has been cancelled on the Zhenai platform, and the consumer questioned that the platform did not have any risk warnings during this period. In this regard, the customer service of Zhenai Network once responded that the customer information will be reviewed, but the character of the other party cannot be verified.