Recently, a shocking incident occurred in a wonton restaurant in Changzhou, Jiangsu Province, where a customer was pushed, insulted and even slapped by the boss for adding a little more seasoning. This incident has attracted widespread attention and discussion on the Internet, and the latest investigation results show that the guy did not add vinegar.
The incident happened at 2 a.m. on December 13, when a customer, Mr. Wang, went to the Qianli Xiang Wonton Shop for supper, ordered a bowl of wontons, and asked for more scallion oil. However, this request angered the owner of the store, Ma, who carried out a series of abuses, pushing, and slapping on Mr. Wang. After the incident, Mr. Wang called the police and immediately provided the ** evidence to the police, which caused strong public indignation.
The investigation revealed that the Senlixiang wonton shop involved had been suspended, and Mr. Wang did not add vinegar, but repeatedly asked the store to add scallion oil. Unlike the previous rumors on the Internet, the boss did not fan Mr. Wang's front teeth, but only slapped his face. According to the results of the public security organs, the boss Ma was punished by public security in accordance with the law.
The subsequent development of this incident has attracted widespread attention. On the one hand, on a group review platform, customers have left bad reviews for this store, and more than 20,000 bad reviews have been received in a short period of time, and the comment area has become a source of criticism. There are even people who order sacrificial items through takeaway platforms to "sacrifice" the store. On the other hand, Chengdu Senlixiang Catering Management *** also issued a statement, saying that the stores involved are not directly operated and franchised stores under the company and will be retainedLawsthe right to sue, while suffering a huge loss of goodwill.
It is worth noting that the boss Ma did not express remorse for the sharp comments of netizens, but responded more arrogantly: "If you like to eat, you will eat, if you don't eat, you will roll, and if you don't accept me, you will still fight." This attitude has triggered the public's attitude towards business service andConsumer Rightsof concerns and discussions.
In response to this incident, someone also conducted an in-depth investigation of the boss. Judging from the revelations of netizens, the owner has four stores in Changzhou City, including Wuyue Store, New Century Store, Cuizhu Store and Huainan Beef Soup. This seems to explain the reason for the boss's arrogance, but it is also incomprehensible that the owner of four stores would hit people at the request of customers.
In addition to the criticism of the stores involved in the incident, the incident also provoked reflections on the relationship between merchants and consumers. In the past, merchants usually put customer service first, but now some merchants will not only laugh at customers, but even hit people. This has frustrated consumers, as going out to spend seems to be a crime-seeking behavior. Merchants should realize that no matter how dissatisfied they are with their customers, hitting someone is wrong, and they should pay for their actions.
Although the results of the investigation showed that the boss did not fan the customer's front teeth, it is certain that the boss acted wrong and has been punished by the police. In any case, the boss should take responsibility for his actions and pay the price for the negative effects of his actions. For consumers, while it is okay to express anger at the merchant's misbehavior, they should also remain calm and rational and avoid inappropriate behavior.
Overall, the incident has sparked public attitudes towards merchant service andConsumer Rightsattention. It is hoped that such an event can prompt merchants to pay more attention to the quality of service andConsumer RightsAt the same time, it also calls on consumers to maintain a rational and rational consumption mentality. The beating incident at the Qianlixiang wonton restaurant