Disputes over concert tickets: the definition of the same performance and consumer rights.
From December 29, 2023 to January 7, 2024, Guangzhou ushered in a series of concerts by Eason Chan, and for a while, fans flocked to the ticketing platform to buy tickets in order to be able to spend time with their idols on New Year's Eve.
However, recently, some fans have encountered the problem of being forced to refund their tickets. These fans bought tickets for Eason Chan's concert on different dates, but unexpectedly received a refund notice. The reason for the refund is that the same audience member has purchased tickets for the same performance on multiple ticketing platforms, which has led to the automatic invalidation of the order.
The turmoil of ticket refunds for this concert has caused heated discussions among the public. In this issue, the definition of the same session has become the focus of controversy. Some fans believe that the tickets they bought for different dates are not the same show, but the ticketing platform has forced a refund on this ground, causing dissatisfaction and confusion.
In this case, different ticketing platforms have different definitions of the same show, which has caused confusion to consumers in understanding and application. The Damai platform recognizes that the six performances performed in the same city are the same performance, while the Maoyan platform has a slightly different definition of "the same performance", and does not clearly stipulate "each performance on different dates in the same city".
This ambiguity in the definition has raised widespread skepticism. When purchasing tickets, consumers are not given a clear definition of "the same show", which leads to misunderstanding and confusion among consumers. The definition of the same session should be clearer by the relevant departments, so as not to bring unnecessary disputes and losses to consumers.
The incident has also raised concerns about consumer rights. A lawyer said that for consumers who buy tickets for concerts on different dates, this should be understood as tickets for different performances. The ambiguity of the definition of the merchant should be presumed to be an unfavorable interpretation to the consumer.
This ticket refund incident not only exposed the ambiguity of the ticketing platform's definition of rules, but also triggered a reflection on consumer rights. Clearly standardizing the definition of the same session and protecting the rights and interests of consumers to purchase tickets is the direction that needs to be paid attention to in the future.
In modern society, the public's demand for participation in cultural and entertainment activities is becoming more and more intense, and it is very important to protect the rights and interests of consumers in the process of purchasing tickets and clarify the rules to build a good consumption environment. It is hoped that in similar cases, all parties can consider consumer rights and interests in more detail and avoid disputes and losses caused by vague definitions.