Another salesman is about to be fired, he made the same mistake as his predecessor, one person cannot fall into the same pit at the same time, but different people are likely to fall into the same pit at the same time.
The salesman's predecessor stepped on a pit on a certain project because of an unintentional mistake, and was fined more than 100,000 yuan by the customer, and the company dismissed the salesman in a fit of anger.
Changed to a new salesman up, I didn't expect to make a similar mistake in the same area, when the incident happened, the regional leader, in view of the lessons of the previous business, so in a concealed way, the matter was hidden, and I wanted to solve the matter through my own efforts.
But a few months later, I didn't expect the matter to be resolved, and the impact escalated. From the municipal company to the provincial company, the consequences become even worse and difficult to end. If the region reported the incident to the company in advance, perhaps through the company's customer public relations, the loss will be smaller, and now at the provincial company level, the company's public relations has been difficult to play a role, and the company may face not only fines, but also the possibility of losing all the customer's projects in the future.
Many companies and many employees will make mistakes, in fact, for some unintentional mistakes, after making mistakes,What we should do is to be tolerant and create a culture that allows for mistakes。At the same time,The lessons of such failures should be summarized and disseminatedWhen many enterprises accumulate knowledge, they often like to summarize successful experiences, and failures are always unbearable, many people always understate when reviewing, and often this kind of mistakes may be wrong again and again.
A few days ago, I saw a **, it was Musk sitting on the floor, staring at a notebook to study the data, this is the rocket he had just lifted off a few days before the review, and this is already their second failure. For such failures, Musk is tolerant, but does not give up the review and growth after the failure.
So, I'm wondering, if our company's former salesman hadn't been fired and learned from the experience of making mistakes, would the region not have made similar mistakes, and the company might not have suffered more losses?
Day 87 This article is an excerpt from the Principles