In recent years, the hospital is accelerating the process of its own informatization construction and moving towards the goal of a smart hospital. **The "Opinions on Promoting the High-quality Development of Public Hospitals" issued by the General Office clearly puts forward the requirements of "building smart hospitals", and promotes the construction of smart hospitals and hospital information standardization with the "trinity" of electronic medical records, smart services and smart management, so as to improve the medical experience of patients.
1. The 2023 JD Health Digital Intelligence Medical Conference was held in BeijingRecently, the 2023 JD Health Digital Intelligence Medical Conference was held in Beijing. JD Health has newly elaborated its core value proposition of digital intelligence medical care, that is: relying on the superior resources and capabilities of JD Health's technology accumulation, advanced chain and medical services, focusing on the three major scenario areas of smart hospitals, regional health informatization and smart elderly care, through the innovative application of products, systems and solutions based on Internet-based user experience, with the goal of "improving the efficiency of the medical industry and improving the medical experience of patients", to help the high-quality development of the medical system.
At the meeting, JD Health also announced that it would cooperate with the First Affiliated Hospital of Wenzhou Medical University and Changchun Jingyue High-tech Zone to jointly create a digital and intelligent medical innovation sample in all scenarios. The CEO of JD Health said that JD Health will continue to open up and empower the high-quality development of the medical system with its technical capabilities and application scenarios accumulated in the field of Internet medicine, so as to create greater value for customers, patients and the improvement of the level of medical services for the whole society.
In the field of "smart hospitals", JD Health focuses on the construction of smart services, adheres to the needs of customers, and is committed to becoming a digital intelligence engine for the high-quality development of hospitals, helping public hospitals realize the transformation from "medical resource-centric to patient-centric".
Among them, in response to the needs of patients before, during and after diagnosis in the hospital scenario, JD Health has established a technical product system covering the whole process of medical needs. Before diagnosis, smart services can accurately guide medical treatmentIn the clinic, clinical and scientific research assistants are created based on medical AIAfter the consultation, the digital intelligent post-diagnosis service platform can assist the doctor in follow-up. Taking AI triage as an example, JD Health's rich smart medical product system can effectively improve the accuracy of triage, reduce the average length of stay in the hospital and queuing time, improve patient file management, and improve the whole process of medical service experience.
At this conference, JD Health and the First Affiliated Hospital of Wenzhou Medical University reached a strategic cooperation, starting cooperation from the aspects of smart service system, information support system, and intelligent service model. It is reported that the two parties will jointly build a leading smart service system for a new generation of smart hospitals in China, explore an innovative hierarchical diagnosis and treatment system, and jointly create a benchmark for smart hospital service models driven by digital intelligence, so as to achieve the optimal allocation of medical resources.
2. What is the connotation of high-quality development?
1. Medical quality: For medical care, medical quality is the first core content of its development.
2. Service experience: Huawei's digital transformation course mentions that "user experience or experience improvement should be one of the primary solutions for digital transformation", in addition to the well-known "difficult to see a doctor" and "expensive to see a doctor", Director Chen Jinxiong added a sentence of "annoyance to see a doctor" ("Internet + Healthcare"), and in many cases, seeing a doctor is not difficult but annoying. How to improve the medical service experience is an important issue to be solved at present.
3. Cost-effective: Hospitals are not charities and need to pursue low costs and high benefits, so it is also important to take into account both costs and benefits on the premise of meeting medical quality and service experience.
The four major innovation directions of high-quality development are: system innovation, technological innovation, model innovation and management innovation.
Transformation of the high-quality development mode of hospitals
How to promote the high-quality development of domestic hospitals?It can be developed from the following four dimensions:
1. The development model should change: from "scale expansion" to "quality and efficiency".
2. The operation mode should be changed: from "extensive management" to "fine management".
3. Resource allocation should change: from "heavy material elements" to "heavy talent technology".
4. The service model should be changed: from "passive medical care" to "active service", from "process service" to "full service".
3. The high-quality development of hospitals needs the support of high-quality smart hospital construction
The construction of high-quality smart hospitals is customer-centric, high-frequency, efficient, and high-experience use, giving full play to real benefits, and allowing investment (investment) to play its due value, generating several times or even more than 10 times the value.
At present, there is still a big gap between the informatization construction and digital construction of hospitals and the high-quality development, and many business systems have become "zombie systems" after completion, or the utilization efficiency is very low. So how do you achieve a high-quality transformation?Four dimensions are proposed:
From "one project" to "one system".
From "one system" to "one model".
From "system construction" to "value creation".
From "Project Acceptance" to "Customer Success".
The "four levels" of hospital informatization construction
The construction of hospital informatization is divided into four levels, and it is believed that the development of hospital informatization should be grasped as a whole from these four levels. The relationship between the four levels is not contradictory, but progressive.
Level 1: Tool support
Computerize manual operations to meet basic business needs.
Tier 2: Policy requirements
Respond to the national policy rating requirements such as smart clinical (electronic medical records), smart services, smart management, interconnection, grade evaluation, and performance appraisal. Many hospitals regard "(referring to level 4 of smart service, level 5 of interconnection, and level 6 of electronic medical records) as the goal of smart hospital construction and development.
Tier 3: Business empowerment
Return to the original intention and realize comprehensive business empowerment - enabling services, clinical, scientific research, operations, management, decision-making, medical alliances, etc. This requires a clear understanding of the pain points and requirements of each business, including functions, processes and models, and detailed demand analysis and business analysis.
Level 4: Strategic Leadership
Realize the digital transformation of hospitals, build a future hospital ecology, and open up the second curve of hospitals.
Fourth, summary
Medical and health care is an important matter of people's livelihood. However, the uneven distribution of high-quality medical resources has been restricting the improvement of the level of primary medical services in China. In recent years, all localities have adhered to the needs of the masses as the starting point, constantly explored the level of regional and hospital informatization construction, and strived to provide a smart, convenient and heart-warming medical service system for the masses.