You're a newcomer to the workplace, and in order to get closer to your important customers, you painstakingly arrange a dinner and invite them to dinner with your leaders. You see this as a unique opportunity to showcase your abilities and charisma and lay a solid foundation for your career development. However, shortly before the start of the dinner, you received a customer's **, who said that he had something to do and could not attend the banquet. Your heart sinks, how do you answer?
If you don't have high emotional intelligence, you might say, "Okay, then next time." Such an answer may seem simple and straightforward, but it actually exposes your incompetence and ignorance. When you answer like this, you give up the opportunity to build a good relationship with the customer, and it also makes the customer feel that you don't value him, don't respect him, and don't care about him. When you answer like this, you also disappoint your leaders, who feel that you are not smart enough, flexible enough, not proactive enough, and not suitable for important work. When you answer like this, you also put yourself in a passive and embarrassing situation, and you don't know how to explain it to the leader, and you don't know how to arrange the next time. If you answer like this, it is a low emotional intelligence answer, which will make you lose customers, lose your leadership, and lose your career.
If you had high emotional intelligence, how would you answer?You will answer with the following three steps, so that customers can feel your sincerity and care, let leaders see your ability and charm, and let yourself win customers, win leaders, and win careers.
The first step is to express regret and understanding. You want to let the client know that you regret that he can't come, but that you understand his situation and that you won't be angry or disappointed by his no-show. You want to make the customer feel that you are an empathetic and tolerant person, that you will not give up because of a momentary setback, and that you will continue to work hard and continue to cooperate. You can say something like: "Oh, Manager Wang, it's a pity that you can't come today, I was looking forward to having dinner with you and Mr. Chen and talking to you about cooperation." However, I understand that you are very busy at work, and sometimes you will encounter unexpected situations that you need to deal with personally. I don't blame you for going about your business first. ”
The second step is to make a reappointment and care. You have to let the client know that you value him very much, that you will not give up because of his no-show, that you will invite him again, find a suitable time and place, meet him, chat with him, and cooperate with him. You have to make the customer feel that you are a responsible and proactive person, you will not be held back by temporary difficulties, you will continue to look for opportunities, continue to communicate, and continue to advance.
You can say something like, "Manager Wang, I regret that you can't come today, but I also understand. I would still like to have dinner with you and Mr. Chen and talk to you about cooperation. See when you're free, let's make an appointment to find a suitable place and have a good chat. You go about your business first, and if there's anything you need my help with, just say it, and I'll do my best to serve you. ”
The third step is to express anticipation and gratitude. You want to let the client know that you are looking forward to his arrival, you are grateful for his cooperation, and you will prepare some surprises and gifts for him to make him feel your professionalism and enthusiasm. You want to make the customer feel that you are a capable and charismatic person, you will not lose confidence because of a momentary mistake, you will continue to improve, continue to innovate, and continue to bring value to him.
You can say something like, "Manager Wang, I regret that you can't come today, but I also understand. I'm still looking forward to having dinner with you and Mr. Chen and chatting with you about cooperation. I will prepare some surprises and gifts for you to make you feel my professionalism and enthusiasm for you. I am also very grateful for your trust and support in me all the time, and I will repay you with my strength and results. I look forward to seeing you again and wish you all the best in your work and good health. ”
You see, such an answer is a kind of high emotional intelligence answer, which will move customers, make leaders appreciate, and make themselves successful. When you answer like this, you are using a high emotional intelligence attitude to win customers, win leaders, and win careers.