Red Net Moment News on January 9(Correspondent Zhou Chao) A few days ago, the results of the 2023 "Golden Wealth Management" sponsored by Shanghai ** News were announced, and Chinese Life Insurance Co., Ltd. *** hereinafter referred to as "Chinese Life Insurance Company") won three major awards: the Annual Insurance Protection Brand Award, the Annual Insurance Service Award, and the Annual Protection Insurance Product Award.
Shanghai ** Daily invites the most influential expert think tank in the industry to help, and is committed to finding excellent investment institutions, excellent investment management teams, excellent products and excellent services in the banking, insurance and asset management industries for the market, and the selection has received great attention from the industry. The multiple awards also highlight the recognition of industry experts for Chinese Life Insurance Company's adherence to the core development concept of "insurance surname insurance, insurance for the people" and adherence to high-quality development.
Play the role of the head goose
Leading the high-quality development of the industry
Chinese Life Insurance Company has always focused on serving the overall situation of national development, adhered to the origin of insurance, adhered to the principle of seeking progress in stability, served the real economy, strictly adhered to the bottom line of risk, and took the role of the head goose as its own responsibility to lead the high-quality development of the industry.
Actively participate in the construction of social security nets, and continue to improve its ability to serve the real economy. As of June 30, 2023, Chinese Life Insurance Company has undertaken more than 200 serious illness insurance projects, covering nearly 3500 million people, reducing the medical burden by more than 25 billion yuan;The cumulative investment in the real economy exceeded 38 trillion yuan. The insurance business and investment scale related to rural revitalization have achieved rapid growth, and MSCI's ESG rating has been upgraded to BBB, which has always been in the leading echelon of the domestic life insurance industry.
Adhere to high-quality development, and the business strength has reached a new level. From the perspective of "volume", since 2020, the operating income of Chinese life insurance companies has continued to stabilize at more than 800 billion yuan, and as of November 2023, the total premium has exceeded 600 billion yuan, and the total assets have exceeded 5 trillion yuanFrom the perspective of "efficiency", since the company's share reform and listing, the embedded value has increased for 11 consecutive years, and the value of new business has continued to lead the industryFrom a "qualitative" point of view, the solvency adequacy ratio has always remained above 140% in the first three quarters of 2023, and it has maintained a Class A rating in the comprehensive rating of regulatory risk for 22 consecutive quarters.
Over the years, Chinese Life Insurance Company has unswervingly followed the path of financial development with Chinese characteristics, and has been awarded the A-level business evaluation of insurance company legal entities by the Insurance Association of China for eight consecutive years. In 2023, Chinese Life Insurance (Group) Company, with the company as the core, ranked 54th in the Fortune Global 500, and the brand value was as high as RMB 4855 in the 2023 "China's 500 Most Valuable Brands" list released by the World Brand Lab6.7 billion yuan, continuing to rank first in the insurance industry, leading the industry in brand value.
Adhere to customer-centricity
Create a "simple, high-quality, warm" service experience
Focusing on customer-centricity, Chinese Life Insurance Company actively creates a "simple, high-quality, and warm" service experience.
Create a digital experience around the entire life cycle of the policy. Chinese Life Insurance Company has built an online service chain covering the entire life cycle of insurance policies to meet customers' demands for all types of policy services. In 2023, more than 100 million policy services will be processed online, accounting for 93% of all policy service transactions. Chinese life insurance app users have exceeded 1400 million, with an average of more than 10 million monthly active users. The average claim settlement time is 039 days, an increase of 17% year-on-year, the direct payment service achieved second-level compensation, and the average claim settlement time for small cases was 012 days, at the advanced level in the industry.
Create warm-hearted inclusive services from multiple angles to enhance customers' sense of gain. Chinese Life Insurance Company actively responds to the "Healthy China" strategy, continues to pay attention to customer health, and builds an "online + offline" health promotion service system covering four major sectors: adolescent health, silver hair health, science and technology sports, and home sports. We have created special services to improve immunity, launched a series of live lectures on "Listening to Experts on Immunity", and invited experts from tertiary hospitals to explain topics such as common disease protection, sub-health conditioning, and traditional Chinese medicine health care. In 2023, the cumulative number of participants will exceed 5 million.
Improve the consumer rights and interests protection system, and protect the rights and interests of customers in all aspects. Chinese Life Insurance Company continues to consolidate the main responsibility of consumer protection work, takes the protection of consumer rights and interests as a concrete embodiment of the company's political, people's nature and professionalism, builds a "big consumer protection" pattern, strengthens the construction of consumer protection system and mechanism, widely carries out online and offline public welfare financial insurance knowledge popularization, improves customer financial literacy, and ranks among the top in the industry in consumer rights protection supervision evaluation. At the same time, the company has systematically upgraded its customer service for the elderly, and launched the Respect for the Elderly version of the life insurance app, which is the first mobile application in the industry to obtain the certification of the Ministry of Industry and Information Technology for the elderly and barrier-free.
Focus on product innovation
We will continue to improve our ability to provide insurance for the people
In recent years, Chinese Life Insurance Company has continued to accelerate the construction of product innovation capabilities, promoted the supply-side reform of insurance products, formed a diversified product system covering life, old age, sickness, death and disability, covering individual customers, corporate customers and strategic customers, and launched a variety of products that sell well in the market.
The award-winning China Life Corning (Celebration Edition) insurance product portfolio is an innovative insurance product portfolio developed by Chinese Life Insurance Company through the rational grouping of critical illnesses and the optimization of liability allocation through the risk characteristics of the diseases covered by critical illness insurance products, customer needs and other factors, which realizes the flexible application of multiple protection for critical illness grouping, on-demand matching of specific mild illness protection, and exclusive additional insurance.
In the future, Chinese Life Insurance Company will adhere to the concept of "customer-centric", promote the reform of the supply side of insurance products, improve the multi-dimensional and multi-level product system, and better play the role of commercial insurance in the social security system through continuous innovation of insurance supply, so as to provide the broad masses of people with more diversified forms and richer protection functions.