How should Haidilao respond to the incident of employees skipping subject three?

Mondo Social Updated on 2024-01-19

Recently, Haidilao once again sparked heated discussions because of employee dance. Previously, the Haidilao waiter danced the "subject three" dance on the Internet, some netizens thought that this kind of performance could enliven the atmosphere, but some parents thought that this kind of dance was not suitable for children** and would have a bad impact.

In this regard, the Haidilao store said that some stores were indeed not allowed to jump, and some stores stipulated that they needed to jump within a certain period of time. Haidilao's customer service said that the specific situation of the store shall prevail.

Subject 3 "Dance" has become popular at the same time, but it has also been criticized by some people as too vulgar. In this regard, Haidilao should pay attention to the opinions and suggestions of customers, and pay attention to the scale and occasion of dance while ensuring the talent display of employees.

As a customer of Haidilao, whether or not I choose this kind of dance performance depends on a number of factors, including my interest in dance performances, the dining atmosphere at the time, and the time and place of dance performances.

If I'm interested in a dance performance and the dance performance doesn't negatively impact my dining experience, then I might choose **. For example, if a dance performance takes place at the right time and place without being too loud or distracting to my communication with friends or family, then I may find it a fun form of entertainment that adds to the pleasure of eating.

However, if the dance performance is too loud, too long, or not in the right place, it can have a negative impact on my dining experience. For example, if a dance performance is taking place while I'm enjoying a meal, or if it's so loud that I can't communicate with people at the table, then I may feel uncomfortable or irritable.

In short, as a customer, I will decide whether or not to ** based on the specifics of the dance performance. If the dance performance adds to the fun of dining and doesn't negatively impact my dining experience, then I might choose **. But if the dance performance interferes with my dining experience, then I may choose not to.

When it comes to dining, I prefer to choose the following forms of entertainment:

1.Light**: Gentle** can create a relaxed and pleasant atmosphere and make me enjoy the meal process more.

2.Communicate with friends or family: Sharing moments from your life or talking about interesting topics with those around you is a great way to have fun and bond with each other.

3.*Funny** or Shows: If the restaurant has a TV or screen, I might choose **some fun** or shows like comedy, documentaries, or sporting events, etc.

4.Participate in interactive games: If I have the opportunity, I may participate in some interactive games, such as answering questions, **, etc., which can add to the fun of the meal.

In short, when it comes to dining, I tend to choose a relaxed, fun way of entertainment to add to the fun of dining. Of course, this also depends on the specific dining environment and personal preferences.

Personally, I suggest that Haidilao can take the following measures to deal with this incident in order to maintain its brand image:

1.Apologies and explanations: Haidilao can issue a public statement apologizing for the discomfort of customers and explaining that the starting point of the "subject three" dance is to provide customers with a better service experience. At the same time, it is promised to improve the way of service to avoid similar incidents from happening again.

2.Adjust the service content: Haidilao can adjust the performance form, time and occasion of the "subject 3" dance to ensure that it will not cause too much disruption to the customer's dining experience. For example, dance performances can be scheduled for specific time slots, or performed only when requested by customers.

3.Employee training: Strengthen the training of employees to increase their sensitivity to customer needs and feelings. Educate employees on how to respect customers' personal space and choices while providing excellent service.

4.Customer communication: Haidilao can communicate with customers through social**, official** and other channels to understand their opinions and suggestions. Respond to customer feedback in a timely manner to demonstrate the brand's concern and respect for customers.

In short, Haidilao needs to face this incident with sincerity and take practical measures to improve service quality, so as to regain the trust and support of customers.

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