New tractors are frequently repaired, and manufacturers say that engine problems come to the engine

Mondo Cars Updated on 2024-01-29

New tractors are frequently repaired, and manufacturers say that engine problems come to the engine factory

Agricultural tractors caused Mr. Wang a lot of trouble. A brand-new Ruide tractor broke down after only one day of driving. Master Wang found that the engine was not cooled in the car, and immediately contacted the salesman. But that's just the beginning. Over the next 20 days, there were eight problems with the tractor. Mr. Wang was annoyed, especially when he noticed that there were two broken spots on the rear axle of the tractor.

Mr. Wang was originally just to make him work better in the fields, but now it seems that the car is a burden. In the continuous occurrence of various accidents, the production of tractors is difficult to be guaranteed, which not only reduces the efficiency of the operation, but also greatly damages the reputation of the tractor. Boss Wang made another call to the businessman, saying that he didn't want the car anymore. However, he was rejected by the ** merchant, saying that the manufacturer would not give him a refund.

What's going on? This issue has become the main issue of contention between Boss Wang and the trader. The salesperson said that this failure was all a trivial matter. They repaired and replaced the parts on the advice of the manufacturer. However, the leader of Ruide Tractor Company said that there was a problem with the engine and the engine manufacturer had to be found to deal with it, and the Wang family found it hard to believe.

Boss Wang and distributors did not reach a consensus on this issue. In this regard, some legal scholars said that in accordance with the rules of responsibility for the repair, replacement and return of agricultural machinery products, the responsibility for "selling or not selling" agricultural machinery products is assumed. The seller shall be obliged to do so. If, after returning or exchanging the goods, it is found that it is the manufacturer's fault, you can claim compensation from the manufacturer through the law. If no agreement can be reached, Boss Wang has the right to appeal to the local industrial and commercial bureau, the General Administration of Quality Supervision, Inspection and Quarantine and the agricultural machinery department. If a satisfactory outcome is not achieved, Mr. Wang has the right to resort to law.

Behind this incident, it is not only the problem of Boss Wang, but also how to protect the legitimate rights of consumers and the company's integrity. In the process of purchasing goods, customers expect good quality assurance of goods, and at the same time, enterprises should strictly implement the obligations of "three guarantees" to ensure the quality of goods and after-sales service. Only by working together between consumers and businesses can we create a healthy and reliable consumption ecology.

In a word, there was something wrong with the tractor that Boss Wang encountered, which really made people sigh. It's not just a computer issue, it's also about the rights of users and the credibility of the company. Dealing with disputes in a legal way is not only an effective way, but also requires the company to always take its reputation as the foundation, do a good job in its own goods and after-sales service, safeguard the interests of customers, and bring high-quality goods and services to customers. Only in this way can we build a complete customer credit system and promote the sustainable development of our society.

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