In recent days, the incident of Fat Donglai employees tasting noodles has caused a sensation.
It wasn't until February 19 that Fat Dong released a 13-page investigation report and made the latest decision: the female employee will not be fired, but will undergo a three-month demotion training and be transferred to other non-food departments.
The female noodle tasting employee said something shocking in the investigation report, which made people feel guilty.
I have caused a negative impact in the department.
This female employee must have felt all kinds of ** pressure, but she also received support and shelter from netizens, which made her feel very bad.
Fortunately, Fat Donglai is a humane enterprise, which makes people feel lucky.
During this year's Chinese New Year, Fat Donglai was particularly popular, with tourists from all over the world flocking to the area to experience the goods and services of Fat Donglai, and local residents understandably chose to avoid the rush hour.
Due to the limited number of outlets, it is difficult to meet the needs of all out-of-town tourists, and it may be difficult to accommodate them.
As a result, such a scene was presented: Fat Donglai's ** was snapped up, Internet celebrity moon cakes and cooked food were sold out as soon as they were put on the shelves, and even some customers were waiting directly by the back kitchen to rush to buy.
Who would have thought that Fat Donglai would become the most popular local attraction. According to Xuchang's data, the number of tourists in Fat Donglai in one day actually exceeds the total number of tourists in other scenic spots in 8 days, which is really surprising!
However, just two days ago, Fat Dong, who has always been known for his excellence, was involved in a storm.
On February 15, in a small hot pot restaurant in Xuchang Fat Donglai Food City, a customer witnessed a discordant scene.
A clerk wearing a mask, gloves and a hat walks over to a large pot full of noodles, pulls out a noodle with chopsticks, tastes it, and then puts the chopsticks back into the pot and stirs.
The customer recorded the whole process of the employee trying the interview and posted it online, which quickly caused heated discussions among netizens.
However, the trend of ** on the Internet was very surprising, and many netizens not only blamed, but expressed their understanding.
It's no big thing that even chefs are known to take two bites when cooking in order to experiment with flavors and flavors.
Moreover, even the food that even employees dare to eat can prove how trustworthy Fat Donglai's products are.
Everyone knows that netizens' shelter is likely to be because of the good reputation that Fat Donglai has accumulated in the past. How Fat Donglai performed, it is well known.
Despite this, there were still some inappropriate aspects in the series of actions, such as using chopsticks to fish the noodles without serving them out for tasting, and putting the used chopsticks back into the pot to stir, which were not in line with the hygiene requirements of the restaurant.
Netizens still chose to forgive, and said that since this is the case, they will punish Fat Dong for coming to my house to open a branch.
In addition, everyone was more worried about the follow-up of this employee, and sure enough, Fat Donglai's response came immediately.
Everyone also paid attention to the follow-up development of this employee, and as a result, Fat Donglai responded quickly.
Fat Donglai has always been regarded as a master of dealing with customer opinions, they can refund the full amount to customers who eat sour fruits, and will take the initiative to refund customers by **, even if the price of the goods is subsequently reduced.
The relevant staff of Fat Donglai responded immediately after the incident, emphasizing that this was a staff meal, not a customer meal. When they faced questions from the outside world, they were the first to stand up and reply.
The next day, Fat Donglai released a statement about "the food city employees did not taste the staff meals according to the standards", and announced the results of the handling of the incident and related employees.
The department head was demoted for three months, resulting in the closure of the hot pot stall and the dismissal of the employees involved, while the catering department had a number of corrective action plans to implement.
As soon as the news was released, it immediately aroused heated discussions and debates among many netizens.
Most people think that the punishment that Fat Dong received this time is too severe, especially for employees who are first-time offenders, and the punishment should be mainly light, and the dismissal is too much. This perception is not unfounded.
Soon after, netizens came forward to defend the employee and asked Fat Dong to be more lenient with the employee. In addition, many people have gone out of their way to call the customer service department of Fat Donglai, hoping to intercede for this employee.
For most well-meaning bystanders, they must think that it is too unfortunate for an employee to lose his job because of a small mistake, and the company seems too unforgiving.
To tell the truth, the current ** environment in which Fat Donglai is located is very sensitive. From the initial "supermarket ceiling" incident to the explosive check-in phenomenon during this year's Spring Festival, it seems that Fat Donglai has always behaved flawlessly, always bringing people touching and surprises.
Everyone is paying attention to Fat Donglai, and if a small thing is constantly magnified if he is not careful, it may shake his foundation.
For the general public, tasting pasta is only a trivial matter, but for Fat Dong, it is a major event related to the company's overall reputation.
Therefore, it is very challenging for Fat Donglai to make a reasonable and compliant penalty decision.
So, when faced with a large number of people blowing up customer service** and insisting on keeping this employee, how did Fat Donglai deal with it?
On February 19, Fat Dong released the latest results of the handling of the "employee noodle tasting incident", and its 13-page investigation report not only maintained the system, but also conformed to public opinion.
The investigation details the internal retrial process and aims to make the company's management standards more humane.
The meeting was attended by 28 members from the customer service department, human resources department and other relevant management departments, and more importantly, the supervisor of the hot pot stall involved, the employees involved and their colleagues.
In the end, after in-depth discussions, two solutions were proposed:
The first option is to still terminate the employee's labor contract, but compensation will be paid, and the supervisor will continue to take the original treatment, and the hot pot stall will be closed.
The second plan is to reduce the employee's learning period to three months, transfer him from his original position, and reassign him to a non-food processing position, and the original supervisor will maintain the same handling method and close the hot pot stall at the same time.
Obviously, option two is more humane, while further clarifying that the incident is not entirely the responsibility of the employee.
Due to the lack of training in the company's staff meals, there was a problem with the food prepared at that time.
Secondly, since the employees are all senior employees, the relationship with each other is as close as family. In the face of the peak passenger flow during the Spring Festival, in order to let everyone eat as soon as possible, they did not pay too much attention to other things.
The director of the hot pot stall and other colleagues can confirm this, and said that the employees involved have good personalities and work very hard.
In the end, it was determined by on-site voting"Option II", complementing future plans for improvement in this area.
Seeing this 13-page investigation report full of sincerity and warmth, I don't know how many people applauded it, and how many people were deeply moved.
Especially when she saw the guilt-filled sentence "I discredited the department", it can be imagined that she was under a lot of pressure.
After 4 days of "tasting turmoil", a satisfactory solution was finally ushered in. I believe that after this incident, the employees of Fat Donglai will be more united, and the future of Fat Donglai will be more stable and better.
The employee's experience has aroused the dissatisfaction of many netizens in the comment area, who are all migrant workers and know the preciousness of a good job.
As stated in the investigation report, as Fat Dong said:
To all the lovely and kind people, I want to thank you guys.
Fat Donglai's humane temperament once again showed us the warmth of society.
Employees deeply feel that their mistakes have discredited the department, which is not only a manifestation of her responsibility, but also shows Fat Dong's respect and care for employees.
The kindness of netizens was like a spark of fire, guarding the employee, and it also prompted Fat Dong to re-examine the results of the treatment.
Fat Donglai will always be worthy of our trust, and employees will rely on him more.