Shanxi Evening News (Reporter Zhang Lei) On January 8, a reporter from Shanxi Evening News learned from the transportation department that from March 1, 2024, the express delivery industry will begin to implement the new regulations "Express Market Management Measures". It clearly stipulates that no express mail shall be thrown and trampled during the express delivery process.
It stipulates that to ensure the safety of the express, to prevent the loss and damage of the express, the shortage of the internal parts, shall not be thrown or trampled on the express;Except for force majeure factors, the express mail will be delivered to the recipient address and recipient within the promised time limit in accordance with the agreement.
Enterprises engaged in express delivery business will, in accordance with the provisions of laws and administrative regulations, publicize on the portal**, business premises or in other obvious ways to the public their service types, service areas, service time limits, business hours, tariff standards, express inquiries, loss compensation, complaint handling and other service matters. Express delivery companies will also publicize or announce the service area, with the establishment of villages and communities as the basic unit, and clarify the scope of the service area. Encourage enterprises operating express delivery business to the county-level administrative area as the basic unit to publish the tariff standard, clear weight error range.
In addition, enterprises operating express delivery business will establish a service quality management system and business operation specifications to ensure service quality. When providing express delivery services, abide by social morality, operate in good faith, protect the legitimate rights and interests of users, and shall not set unfair and unreasonable trading conditions, and shall not force transactions. Remind the sender to carefully read the terms of the express service contract, comply with the relevant provisions of the prohibition and restriction of delivery of goods, and inform the relevant insurance rules and insurance service items before providing the express waybill information. The identity of the sender shall be checked in accordance with the law, and the identity information shall be registered, and if the sender refuses to provide the identity information or the identity information provided is false, it shall not be accepted and sent. If the sender refuses to provide the information on the contents or the information provided is inconsistent with the inspection, it shall not be received or sent. Truthfully mark the weight of the shipment on the express waybill. If the receiving address provided by the sender is inconsistent with the actual receiving address of the express mail, it shall be truthfully recorded on the express waybill. According to the type and time limit of the express mail, separate processing, partition operations, standardized operations, and according to the provisions of the entry, upload processing information. Except for force majeure factors, the express mail will be delivered to the recipient address and recipient within the promised time limit in accordance with the agreement. To provide users with express delivery tracking and inquiry services, the express mail shall not be unreasonably detoured, and the information of the delivery process shall not be concealed or fabricated, so as to ensure that the user knows the true situation of its use of express delivery services.