On January 6, a netizen in Shandong posted that he spent more than 2,000 yuan in a physical store to buy a Bosideng goose down jacket, and after washing it once, he found that the down in the clothes was broken. The incident sparked heated discussions on the Internet.
The ** posted by the netizen shows that there is a note on the down jacket, which states that "the whole body is artificially washed down". The down jacket is labeled "Bosideng", and someone takes a tool to disassemble it and pinch out the flocculent and powdery filling from the clothes.
The netizen said that he bought it in the physical store, washed it once, and found that there was no down, and called the customer service, and the reply was not a quality problem, it was artificially washed, and the clothes were returned. "We went to the velvet shop and opened it to see that it was powdered and broken. ”
On January 8, the reporter dialed Bosideng's official after-sales service**, and the staff said that they would register for feedback. As of press time, no reply has been received.
On the afternoon of January 8, the reporter contacted the Bosideng Shunshi Pedestrian Street store, and a staff member said that the woman had come to the store with a down jacket to defend her rights. "She said she bought it from our store, but she couldn't get a receipt. And this is a model from several years ago, and we haven't sold this one in our store for two years. And this one was discounted at the time, not that expensive. ”
The staff member said, "She has sent the clothes to the company's after-sales service department, and the reply she received is not a quality problem, but caused by her improper cleaning." If she thinks it's a quality problem, she can identify it. ”
*: Xiaoxiang Morning News.
Editor: Shanxi Evening News Quan** editor Cao Rui.
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