Recently, the high-profile incident of 120 staff members refusing to help carry patients has attracted widespread attention and attracted the attention of relevant departments.
At present, there is an update on the development of the incident. According to the response of relevant local personnel, medical staff and hospital leaders have apologized to the family, and the medical staff involved have been suspended.
The incident was so serious that you could lose your job. It's really more than worth the loss. I don't know how the medical staff involved are feeling now. Was it too impulsive at the time?
The medical staff is impulsive and mishandles.
If it is indeed because of a bad waist, we should communicate well and strive for the understanding of our families. After all, the father of the family was lying in bed waiting for first aid, and he must have been very irritable at this time.
However, the medical staff directly and rudely refused the family's request, because in the public consciousness, 120 staff had to help carry the patient.
Since there are special circumstances, you should be polite, explain clearly, and help to find a way to lift the patient into the car immediately. Human lives are at stake, and they cannot be joked about.
The local health commission responded that there was indeed no obligation to help people.
The National Health Commission also issued a relevant reply, saying that doctors are not obliged to carry patients. The conflict was triggered by a shortage of stretchers in hospitals.
Generally, ambulances are equipped with a driver, a doctor, a **, and two stretchers.
If the doctor and the patient are carried, they will not be able to ** the patient at the same time. In addition, doctors and ** are generally unable to undertake this work due to limited physical strength.
Moreover, most first responders themselves have some physical condition, so they generally do not lift the patient.
Since there was no stretcher, the person involved was a doctor. So when the family asked him to carry the patient, the doctor said at the time that he was a doctor, not a stretcher, and had no obligation to carry the patient.
Communication problems lead to anger in the family.
However, due to communication reasons, the family had a dispute with the person concerned. In desperation, the doctor involved even said: "You can report it." ”
This clearly annoyed the family. The patient is lying in bed and dying, and the family must be very worried. You really shouldn't say such things at this time.
In fact, this conflict could have been completely avoided, as long as the staff at that time paid more attention to the emotions of the families, gave appropriate comfort, and offered to find a solution together. Then everything is settled.
Since the matter has been online** and has caused a negative impact, the hospital will definitely deal with it.
Although the doctor was not obliged to lift the patient up, his attitude was very problematic at that time. If you can't lift it, why not lend a hand?
Although I have now gained the understanding of my family, it has also affected my work and the hospital as a whole.
Write at the end. After the incident, it is hoped that the relevant departments can improve the management system in a timely manner and strengthen personnel training. At the same time, stretcher personnel are sufficient. Avoid similar problems from happening again.
In such a dangerous situation, if the medical staff can help the family to lift the patient to the car, this will also buy more time for treatment.
What do you think about this? Feel free to leave a comment**!