In this developed era, shopping has crossed the geographical restrictions, and you can buy most of the world's goods without leaving home, and this part of the business is mainly completed by cross-border **, so the need for cross-border ** customer service outsourcing services is also increasing, but some friends still have doubts about this business, and want to understand how this business is, whether it is reliable or not.
Therefore, Xiaomeng sorted out the role of cross-border ** customer service outsourcing services to share with you, let's take a look.
1.Cost-effective
By outsourcing customer service, businesses can reduce costs and increase efficiency. Manager Hu of Mengmengke customer service outsourcing service company once introduced that professional outsourcing service companies usually have more efficient and reliable services, and can provide 24 7 services.
2.Linguistic and cultural familiarity
Professional outsourcing service companies often have more in-depth knowledge of the language and culture and are able to better understand the needs and problems of their customers.
3.Expertise
Professional outsourcing service companies usually have more specialized knowledge and are better able to solve customers' problems and provide better services.
4.Professionalism
Cross-border** customer service outsourcing service companies usually have a professional customer service team with rich industry experience and expertise. These professionals are able to provide high-quality customer service, help customers solve various problems, and improve customer satisfaction. In contrast, many cross-border** merchants often lack a professional customer service team to provide quality customer service. Therefore, from a professional point of view, e-commerce customer service outsourcing is reliable.
5.Customer service management norms
Relatively self-employed customer service, the management of outsourced customer service is more standardized. The outsourcing customer service company has its own professional training department and management department, which will conduct regular training and assessment of customer service personnel to ensure that every customer service provided for merchants is professional and can provide more comprehensive services for merchants.
6.Customer service has a stronger sense of belonging
A fixed workplace can add a sense of security and belonging to customer service staff. The customer service manager of Mengmengke outsourcing customer service company has reminded that if an outsourcing service company moves frequently, the customer service will not feel the formality of the company. A fixed workplace gives customer service a sense of job stability, which can make customer service work with peace of mind and not be disturbed by external factors, and increase the sense of belonging of customer service, so that the loss of customer service will be reduced, and the loyalty of customer service will be higher.
7.Reduce the cost of employment
If a merchant chooses to recruit customer service personnel by himself, he or she needs to rent office space for the customer service team, pay social insurance for the customer service staff, and purchase office equipment such as computers. In addition, the customer service staff needs to work shifts, and the merchant also has to solve the accommodation problem for the customer service staff, which will cost more than 10,000 yuan per month in terms of employment costs. In the case of outsourced customer service, these are zero, except for the fees paid according to the service model.
To sum up, on the whole, the cross-border customer service outsourcing service is still reliable, which can help cross-border ** merchants solve many customer service-related problems.