In recent years, with the increase of e-commerce business, many businesses have done their business abroad, so many outsourcing customer service companies have also developed their business abroad, so is cross-border outsourcing customer service reliable?
The following will analyze this problem from several aspects:
1. The customer service churn rate is low and more stable
The outsourcing company continues to recruit customer service all year round, and if there is a customer service resignation in time, it will also be replaced in time, and there will be no customer service in the store. Customer service is a team work, working together in a high atmosphere, enthusiasm, work efficiency will be higher. In this atmosphere, customer service can communicate with each other, develop strengths and avoid weaknesses, and can grow better. There is also a lot of room for promotion.
2. The time is fixed
The customer service manager of the customer service outsourcing service company once said that the customer service of the outsourcing company has 16 hours a day, working from 8 o'clock in the morning to 24 o'clock in the evening, no Saturdays, Sundays, and no holidays. As long as the boss determines the service time, the customer service is waiting for the customer to consult the question at any time, and does not miss any customer resources.
3. Formal management
The outsourced customer service is managed by the company in a unified manner, and the company has its own complete training and management system, and trains customer service from time to time, so that customer service can have a deeper understanding of store knowledge and improve the conversion rate for the store.
4. Reduce costs
The outsourcing company has its own customer service team, has a fixed office location and equipment, whether it is the social security of customer service or the dormitory of employees are arranged by the company, which can save a lot of costs for the store owner, and only need to spend a small amount of customer service salary to use professional customer service for the store.
5. Guarantee of conversion rate
In the introduction of the interview, the manager of the outsourcing customer service company introduced that the conversion rate is a problem that all store owners are concerned about, and it is also the most important point of the customer service outsourcing company, the original intention of the store owners to cooperate with the customer service outsourcing company is also to better improve the conversion rate and sell more products, and the employees of the outsourcing company are experienced customer service personnel, with rich sales experience, and the outsourcing company has professional data to help managers analyze the problems of customer service, and know how to grasp the pain points of customers to improve the conversion rateļ¼
To sum up, on the whole, cross-border outsourcing customer service is reliable, but if you also want to find an outsourcing customer service company to cooperate, you must find a regular company, and the service quality of the regular company can be guaranteed.