This course strengthens role identity, improves the cognition of management communication, learns the principles and methods of communication, improves communication ability in all dimensions, and promotes the improvement of management efficiency by clarifying the special role of middle managers (connecting the previous and the next).
Course Benefits
1.Comprehensively understand the principles and logic of effective communication, and establish structured thinking habits for effective communication;
2.Analyze the obstacles in communication and face up to the problems and deficiencies in communication;
3.Master the methods and principles of communication with superiors, subordinates, and departments at the same level, and improve communication skills in all dimensions.
【Course time.】
1 day (the duration and content of the training can be adjusted according to the situation).
Target audience
Middle managers.
Course outline
Chapter 1:Positioning and responsibilities of the middle level
First, the positioning of the middle layer: the target is interlocked, connecting the upper and lower.
Second, the four major responsibilities of the middle level.
Responsibility 1: Assist upwards and implement feedback.
Responsibility 2: Downward management, control and coaching.
Responsibility 3: Horizontal correlation and collaborative responsibility.
Responsibility 4: Communicate outward, expand and integrate.
3. Improper roles and behaviors at the middle level.
1.Microphone: Only its voice, not its meaning.
2.Natural person: No position, go your own way.
3.Landowner: self-respecting, arrogant.
4.The old warlords: self-centeredness, separating one side.
Chapter 2:Communication & Management
1. The four major roles of management communication.
1.Communicate intent, control behavior.
2.Respond to work and strengthen identity.
3.Guide demands and build trust.
4.Exchange information and integrate resources.
Second, the four main points of management communication.
1.The intention should be clear - clarify the actual situation and problems, clarify the purpose and intention of the communication, and have something to say;
Example: An execution problem caused by a **.
2.Accurate presentation – pay attention to the structure and logic of the expression, and select key sentences and vocabulary; It makes sense;
Case: Batteries that have been delayed.
3.Transmission should be appropriate - choose the appropriate form and channel, pay attention to the feelings and emotions of the other party; Words work;
Case in point: A small whiteboard for consultants.
4.Respond to the reception - pay attention to the two-way communication and response, pay attention to the understanding and consensus of the other party, and have the end of the word.
Example: The decimal point on a slip.
3. Three major obstacles to management communication.
1.Personal obstacles: status differences, credibility of information, cognitive biases, past experiences.
2.Objective barriers: distance, environment, hierarchy, culture, media.
3.Organizational obstacles: information flooding, time pressure, information feedback, organizational climate, information distortion.
Fourth, the three major communication problems caused by the lack of human nature.
Problem 1: Self - only the part and not the whole.
Case Study: Production and Procurement Disputes.
Problem 2: Arrogance - only emotions ignore the facts.
Case: Le Jia's arrogance Nian Qianyao's arrogance.
Problem 3: Low self-esteem - only care about face and fear of passivity.
Case: Terrier and Mozi.
Fifth, the lack of human nature caused by the three major problems of middle-level implementation.
Problem 1: Selfishness: Perform only profitable tasks.
Problem 2: Self-righteousness: Perform only according to self-knowledge.
Case: Zhuge Liang slashed the horse.
Problem 3: Self-limitation: Only perform simple and familiar things.
Case: Sell the axe to **.
Chapter 3:Full-dimensional communication improves execution
1. Upward communication - take the initiative to be bold and confirm.
1.Three steps to upward communication.
1) Be clear about your intentions beforehand: listen carefully to the instructions - feasible ideas** - draw up a common plan.
2) Real feedback in the matter: real feedback of node results, timely feedback of difficult obstacles
3) Comprehensive post-event reporting: thinking at the organizational level (pros and cons analysis), thinking at the individual level (pros and cons analysis), and constructive thinking for the sustainable development of work.
Case: team management R&D upward communication.
2.Principles: respect but not praise, ask for instructions and not rely on, take the initiative and not exceed your authority, understand and not complain.
3.Three misunderstandings of upward communication.
1) Self-guessing replaces the true meaning of superiors.
2) Cover up the problem and avoid upward feedback.
3) Subjective recruitment forgets objective reality.
2. Downward communication - careful, patient and more negotiation.
1.Three steps to downward communication.
1) Assign tasks: specific and clear (benchmark: quantitative, qualitative), know people well, and stimulate willingness.
2) Process counseling: clarifying standards, observing records (three-present doctrine), analyzing problems, and counseling and correcting deviations.
3) Feedback on the results: good affirmation, correction of deficiencies, and suggestions.
2.Principle: Carefully arrange tasks, patiently supervise and correct, and love to achieve individuals.
3.Three misunderstandings of downward communication.
1) Poor deployment of tasks in advance and evasion of responsibility.
2) Lack of basis and norms in the matter, excessive control.
3) Lack of evaluation criteria after the fact, causing dissatisfaction.
3. Communication at the same level - calm and considerate.
1.Four steps to peer communication.
1) Preparation: Analyze the problem, confirm the purpose, estimate the reaction of the other party, listen to the opinions of the relevant personnel in advance, and select the time and place.
2) Create an atmosphere: comfortable posture, cordial attitude, sincerity and kindness, humor, and pay attention to what the other person has to say.
3) Exchange of opinions: Listen and express sympathy, confirm the content of the misunderstanding, do not argue, do not rush to judgment, and understand the general idea and main points of the whole matter.
4) Reach an agreement: put forward a coordination plan, listen to the other party's proposals, find a new plan based on the other party's plan, maintain flexibility, and respond flexibly.
2.Principles: think upward, establish a sense of the overall situation, think forward, get close to the pain points of the same level, think outward, and assume extraneous affairs (responsibilities outside of duties).
3.Three misunderstandings of peer communication.
1) Focus only on the part and forget the whole.
2) Talk only about feelings and ignore the facts.
3) There is only distinction, not unity.
Case: Contradiction between the equipment department and the production department.
Contact an instructor
Lecturer Assistant: Bingbing 19906518391 (WeChat).