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On January 22, in Hangzhou, Zhejiang, a man had an argument with a teller when he was handling business at a bank, and the teller actually scolded him for "gun". It has aroused the heated discussion and attention of a large number of netizens, making this incident gradually ferment. People are talking about what the hell is going on, who is making things difficult for whom? At the time of the incident, the staff of Xiaoshan Rural Commercial Bank responded to the incident and uncovered the truth of the incident, let us find out together.
According to the party, he went to the bank to handle business, and when chatting with a teller who had just joined the company, he inadvertently said: "You are still a little fresh meat, and the others are old fritters!" After the teller heard it, he couldn't bear it and directly insulted him "gun". But things are not so simple, Xiaoshan Rural Commercial Bank staff responded, they said that the party did not cooperate with the anti-fraud operation at that time, many times scattered scattered funds a total of 26 times, and was unwilling to provide relevant information, which led to the dissatisfaction of the tellers. Therefore, the staff member believes that this is not simply a problem of the teller service attitude, but the person's uncooperation and behavior that led to the escalation of the situation. This response has aroused heated discussions and reflections among netizens.
After the incident, many netizens participated in the discussion, and different views and opinions emerged. Some netizens believe that the person concerned did not do anything wrong, he was just an unintentional joke and should not be so insulted; Other netizens believe that the teller's behavior is too radical and should be empathetic to minimize unnecessary links. There are also people familiar with the matter who shared their own similar experiences and opinions, expressing their dissatisfaction with the teller's behavior, believing that it is inappropriate for the teller to go berserk on the spot.
The staff of Xiaoshan Rural Commercial Bank explained that the word "gun" of the teller meant the "little fresh meat" mentioned by the party, which was not an insult to him, but an expression of the teller's dissatisfaction and loss of control. They said they then apologized to the person several times and disciplined the teller (talk), while also deducting 5% of her performance for the year. The result of this treatment has caused different reactions and discussions among netizens, with some believing that this is a reasonable punishment, while others believe that the teller's behavior is excessive and should not only reduce performance-based pay.
Through the understanding and analysis of the whole incident, we can find that there is indeed a problem with the service attitude of the teller, and he shows excessive emotions when dealing with the situation of the parties, which violates the bank's service attitude requirements for customers. However, we can't completely blame the teller either, and the matter has developed to this point, and the person's own words and deeds have also played a role in fueling the situation. Therefore, in such an incident, both sides should reflect on their words and deeds to avoid similar conflicts from happening again.
In the banking process, there is a need for mutual respect and understanding between the customer and the teller, and both parties need to remain calm and patient. For customers, cooperate with the bank's requirements in a timely manner, provide the required information, and avoid negative emotions towards the attitude and behavior of tellers; For tellers, it is necessary to maintain a good service attitude, avoid losing control of emotions, and be fair and objective when dealing with customer problems. Only in this way can we establish a good relationship with our customers and provide a better service experience.
In general, this incident allows us to see the problems and challenges existing in the process of banking business, and also puts forward important reflections and enlightenment for us. Both sides should respect and understand each other, and establish good communication and trust. At the same time, banking institutions should improve the service awareness and service level of tellers by strengthening training and guidance, so that customers can feel a better service experience. Only in this way can we truly achieve a win-win situation between banks and customers, and promote the healthy development of the financial services industry.
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