What is an emergency response question?
This type of question is often based on work, combined with the background of emergencies that often occur in daily work, generally because the work cannot be carried out due to emergencies, or there is an emergency that needs to be dealt with as soon as possible, which requires candidates to properly handle the contradictions and ensure the smooth completion of the work.
How to solve the emergency response problem?
Emergency response topics are divided into general emergencies, special scene emergencies and public emergencies according to different contradictions. Among them, special scene emergencies are the most favorite topics in interviews in various provinces, especially with the rapid development of the Internet, the topics related to public opinion disposal have become the new favorites in interviews, so the following is an example of public opinion special scene emergencies to explain the specific solution ideas.
For example, when the school carries out activities, there are many parents and ** people who come, which exceeds the capacity of the venue, resulting in chaos on the spot. What do you do as a staff member?
The first step is to do a good job of reviewing the questions.
Clarify identity information and learn contradictions. The identity of this question is a staff, and the specific contradictions are divided into the following points: first, there are many parents and ** people who have come; second, the number of people exceeds the capacity of the venue; The third is the chaos on the scene. After analyzing the contradictions, according to the degree of urgency, the answer ideas for this question can be sorted out as follows: stabilize the on-site order - relieve the pressure of the site - respond reasonably - pay attention to the punishment before and after.
The second step is to solve the problem.
The first is to maintain on-site order. On the one hand, security can be mobilized to maintain order, and on the other hand, specific routes can be delineated, rest areas and waiting areas can be set up to regulate on-site order. The second is to solve the contradiction of the site. Tables and chairs can be added to the original site for expansion, and the venue can be changed if conditions permit, or a second site can be set up. The third is to respond reasonably. For the current problems of the activity, it is necessary to cooperate, give a detailed introduction and explanation of the activity, and invite the first to supervise; After the problem of the activity is solved, it is necessary to fully show the demeanor of the activity. Fourth, pay attention to punishing the former and the latter. There is such a big mistake in this activity, we must find out the problem, such as insufficient personnel estimation in the early stage, unstable venue arrangement, insufficient emergency work, etc., and we must take this as a warning when working in the future.