Zang Songde, 40 years old this year, has worked in the former Wangtuan Hemei community in Chengyang Street for nearly 19 years, and has gone through 13 springs, autumns, winters and summers on the road of grassroots mediation. "The Community People's Mediation Room was established in 2010, and we completed the renovation of the old village in 2014. As grassroots mediators, it is our bounden duty to solve problems for everyone whenever the residents need it. Zang Songde said.
Peninsula All**Reporter |Xu Chengyuan
One day in May last year, Aunt Li, a resident, called emotionally, saying that the young people upstairs were moving too loudly, which affected their rest. With years of experience, Zang Songde realized that things might not be so simple. Soon, he came to Aunt Li's house to understand the specific situation, it turned out that because of the noise problem, Aunt Li has not been resting well, the young and the old have inconsistent schedules, Aunt Li goes to bed early at night, and there are some underlying diseases of the elderly, which are troubled. Zang Songde found the upstairs again, and the young man upstairs was also very aggrieved, saying that there was a vibrator installed downstairs, which also affected their rest. After 4 mediations, Aunt Li dismantled the seismic device, and the neighborhood relationship was not only eased, but also a lot closer. "To solve this kind of problem, we must be heart-to-heart and impartial, and we must comprehensively use empathy and empathy to solve the problem as soon as possible while gaining the trust of residents, otherwise, pimples and grievances are easy to accumulate and deepen, which is not conducive to everyone's work and life." Zang Song said earnestly.
Zang Songde believes that prevention is the best way to mediate, and efforts should be done in ordinary times, be patient and willing to study, visit and investigate more, collect the problems that residents are concerned about in a timely manner, and solve them one by one by categorical and situational. "The easiest way to get along with your neighborhood is to talk to everyone, and whoever has an idea, what they want to say, they all talk about it. For Zang Songde, grassroots mediators must bend down and be down-to-earth, not afraid of hardship or tiredness, in order to do a good job in mediation. "We have also set up a WeChat group for the people, civilized speech, some inconvenient to name and say, you can say a sentence in the group in time, and you can also solve the problem in the first time. They are all neighbors, and most of them are things that understand each other and communicate in a timely manner, and they can't be saved or delayed. ”
In addition to mediation, Zang Songde is also responsible for other work such as community policing, sanitation, and greening. Once, an old grandmother ran over crying and said that her 6-year-old grandson was missing. Zang Songde, together with the director of public security, immediately sent additional personnel to keep an eye on the surveillance, released the search information in all groups in the community, organized two patrol cars and 8 people to search around the community, and at the same time mobilized some people to search in various squares and surrounding roads, and finally found the child in the square of District D of Qingte Town in the southeast of the community. It was the rush hour after work, and it took less than 1 hour before and after, and the next day the child's parents specially made a pennant and sent it over. "You have to be fast, or the child will be in a lot of danger at any time. "At all times, Zang Songde puts the needs of the residents first, is calm and calm, and does not relax for a moment.
Now that many young people have joined the community mediation work, Zang Songde has influenced these young people with his words and deeds, carried out legal popularization work with young people, enhanced the legal awareness of residents, and always practiced "general disputes, timely mediation;".Easily exacerbate disputes, and mediate prudently;Difficult disputes, linkage mediation;Sudden disputes, decisive mediation", do a good job of mediation. In June 2023, the nearby Baiyun Mountain Garden Community and Binhu International Community will be included in the management services of the community, and the community population will reach more than 3,000 households, which is a heavy responsibility for Zang Songde. "Residents are no small matter, as long as they are sincere and do it with heart, there is nothing they can't do. ”
*: Peninsula *** Chengyang News.
Editor: Fang Qi.