The new express delivery regulations that have recently sparked heated discussions on the Internet will be officially implemented on March 1. According to the new regulations, express delivery companies are not allowed to place customer express delivery in express cabinets or post stations without permission, nor are they allowed to sign for express delivery without the consent of customers. If a customer requests home delivery, the courier must fulfill the delivery obligation or face a hefty fine.
On the surface, this new regulation is conducive to protecting the rights and interests of users and improving service quality. A closer look reveals that there are many stakes at stake.
From the courier's point of view, their usual monthly salary is only more than 4,000 yuan, or even less than 2,000 yuan. If a penalty is imposed for customer complaints, it can be up to 30,000 yuan, which will be directly passed on to the courier, causing him to suffer serious damage or even zero income. This is a heavy blow to couriers, and it will also make the courier industry face a talent shortage.
After the implementation of the new regulations, couriers will need to deliver the parcels to the customer's home one by one, rather than simply placing them in the express locker or post station. This undoubtedly increases the workload of couriers and makes their work intensity greatly increased. In contrast, the delivery staff delivers 120 meals a day and is paid 6,000 to 9,000 yuan, which is much higher than that of the courier. This move will inevitably lead to problems such as fewer couriers and service fees**.
With the rise in the cost of express delivery services, it may lead to an increase in the cost of goods or express delivery, affecting the interests of consumers. Concessions such as return package shipping may also be gradually reduced, leaving consumers with more costs.
Although the new regulations aim to improve the quality of express delivery services, their implementation may put significant pressure on couriers and affect the interests of consumers. In the pursuit of service quality, it is necessary to weigh the interests of all parties and avoid adverse effects.
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