This Spring Festival, Guiyang has become one of the top ten popular destinations for railway travel in the Spring Festival in 2024. On the first day of the Spring Festival, the big data of the Spring Festival of Tongcheng Travel showed that the passenger flow of Guiyang North Railway Station ranked fourth among the larger railway stations in the country.
The Spring Festival crowds are rushing in, returning home, traveling ......Different directions converge into a reunited heart. In order to provide better service to passengers, Guiyang North Railway Station not only has busy staff, but also many new "Spring Festival volunteers".
January 26, the first day of the Spring Festival. After wearing an orange hat, vest, waist bag and a red scarf, after wearing the "four-piece suit" of Spring Festival volunteers, Liu Jiayi gave a thumbs up to the mirror and secretly said "come on" in her heart!
Liu Jiayi sent "blessings" to passengers. Photo by correspondent Shen Xiangquan.
Liu Jiayi, a "post-05" who was a freshman at the Capital University of Economics, returned to Guiyang during the winter vacation, and submitted the registration form through the official website of Guiyang North Railway Station Volunteer Recruitment**, and after screening, she became a volunteer as she wished, "I am 18 years old, and it is time to take on some social responsibilities." ”
The day before the Spring Festival began, Liu Jiayi and more than 50 other volunteers came to Guiyang North Railway Station to report. The location of the toilet, mother and baby room, and the lost and found, the distribution of the four smoking rooms and the distinction between whether there are sockets, how to find charging piles and power bank rentals, and how to borrow ......That's all volunteers need to know. "The teacher told us that if we didn't remember, we were asked by the traveler or had a small situation, so we immediately asked for help from the staff who wore ** nearby, and if we couldn't find it, we would call the teacher**. Liu Jiayi said.
After learning the basics, everyone began to receive tasks.
Due to the different places of work, the tasks and workload are also different, when she learned that the workload of the "service island" in the waiting hall was the largest and the most tiring, Liu Jiayi did not hesitate to raise her hand to sign up, and also applied for the arrangement of "working all day long in the first week".
I signed up for a week-long volunteer service, and I hope to be deeply involved in this work during this time. Liu Jiayi said that the service island not only needs to answer passengers' questions, but also needs to do a good job of "relay baton" for passengers and other railway workers, which is a very training position.
Liu Jiayi helps an elderly couple check their ride information. Photo by correspondent Shen Xiangquan.
Pick up and drop off key passengers, receive and hand over passengers' lost items, answer inquiries for passengers, and do a good job in guiding service ......are the main content of Liu Jiayi's work.
I was still very excited to get home after check-in, and set my alarm clock in the evening to prepare for my new day. Liu Jiayi said that she also learned the skills of pushing a wheelchair and placing a wheelchair on the platform.
Although they were prepared, when it came time to officially work, Liu Jiayi and her friends were still a little scrambling. "Because the five of us were not familiar with the work process, we did not make a good division of labor in advance, resulting in a lot of useless work. "The island is unmanned, and many people are busy with the same thing......In order to avoid the same problem, they held a group meeting that afternoon to clarify responsibilities and re-divide labor.
Despite the many situations, everyone quickly found a tacit understanding, and the efficiency became higher and higher, and the customers gave more and more thumbs up.
Soon, the week's volunteer service work ended, Liu Jiayi said that she was full of gratitude, hugs, and a passenger who made her unforgettable - the "dried radish grandma" who carried a basket full of dried radishes and pushed a large suitcase, she sold radishes to provide for two college students, and her family has become rich; There is also the cute and unyielding appearance of the little sister on crutches and the little brother in a wheelchair, and the retired soldier who insists on controlling the wheelchair by himself ......"If I didn't volunteer, I wouldn't have been able to pass by them and never stop to learn their stories. Liu Jiayi said that as a volunteer, she was very happy to be a part of their memories on their journey back home.
The experience of volunteering during the Spring Festival has taught me how to communicate with different people, and I have also understood the busyness of railway staff. In the future, I will continue to do different volunteer work to gain more life experience. Liu Jiayi said.
In the Spring Festival in 2024, the railway stations in the Guiyang Railway Depot are expected to send 1.44 million passengers, with a daily average of 360,000 person-times, a year-on-year increase of 11460,000 passengers. The holidays of the "railway people" are always busy, they stick to their posts in order to let more people go home for reunion, keep silent vigil in order to let more people arrive safely, and pay ...... for the normal operation of the railway
Liu Jiayi recalled the scene of the first day of the Spring Festival at Guiyang North Railway Station on the first day of her volunteer service: there were "flash mob" performances, there were also police officers preaching anti-fraud and anti-fraud knowledge, and there were many wanderers who were looking forward to going home, "Different from the mentality of ordinary passengers in the past, that day, as a 'railway person', I felt their full efforts and preparation in order to cope with the Spring Festival." ”
* Guizhou**Tianyan News.
Edited by Chen Yangyu.
Editor-in-charge: Xiang Yu and Xu Yunhan.
Review by Hou Qinghua.
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