This article**: The people**.
Wang Ke. People** 2024-01-12 Edition 05).
It's too hard to hire a good housekeeping staff......"Many people may have had this experience. Through the recommendation of relatives and friends, the range of options is limited; Looking through a housekeeping service company, the evaluation may not be objective. Information asymmetry and the high cost of trial and error have made many consumers worried.
In modern society, market transactions are based on trust and credit. Housekeeping needs to build a stronger sense of trust, as it is often a home served by strangers, "old and young" are important clients, and in addition to skill level, consumers may also want to know about health status, criminal background check results, and previous employer evaluations. Only by strengthening the construction of credit mechanisms in a targeted manner, speeding up the shortcomings and eliminating consumers' worries, can the domestic service industry continue to improve the quality and level of services and win greater space for development.
Not long ago, the "Housekeeping Credit Check" platform led by the Ministry of Commerce was newly launched, becoming an important part of the national domestic service credit information platform. The program supports domestic service enterprises to establish credit records for domestic service personnel, carry out professional background information verification and verification, and also provides consumers with free credit information inquiry services for domestic service enterprises and domestic service personnel. By the end of 2023, the platform has collected 20,000 domestic enterprises and more than 1,500,000 credit information of domestic service personnel. Carrying out credit information archiving to make housekeeping services move towards informed consumption will help reduce transaction costs and promote the formation of a market environment for the survival of the fittest.
With the acceleration of economic and social development and the aging of the population, the development scale of China's domestic service industry continues to expand, and the needs of the masses are more diversified and personalized. At present, the lack of credit is a prominent factor restricting the development of the industry. The establishment of an authoritative third-party credit platform and the enhancement of information transparency on both the supply and demand sides can not only further regulate the development of the industry, but also help unleash the potential of consumption. Domestic service workers are certified to work, and employers are aware of consumption, which can avoid some consumer disputes and create a more harmonious development environment. After the application of "housekeeping credit check" in the housekeeping industry in many places across the country, it has promoted service transactions and service quality improvement, achieved a win-win situation for consumers, housekeeping service personnel and enterprises, and has also been widely welcomed.
The establishment of a social credit system is a complex system project. For the domestic service industry, the establishment of credit records is only the first step, and there are still many problems that need to be solved to improve service quality through effective credit information management. For example, how to do a good audit to ensure the accuracy of the information; how to supervise, ensure that the service quality feedback channel is smooth, and so on. In the process of advancing the sharing of credit information, information security protection measures should be improved, and mechanisms for authorizing the use of relevant information should be established and completed. At the same time, it is necessary to strengthen the punishment of untrustworthiness, and a blacklist system can be established for non-compliant domestic enterprises and domestic service personnel. Only by protecting consumers' right to know, maintaining the privacy of service personnel and the two-way choice of services, and improving credit incentive and restraint mechanisms can we further promote the high-quality development of the industry.
Maternal and child care, home care, elderly care services, meal services, ......Housekeeping and people's well-being are closely linked. There are more than 30 million employees in China's domestic industry, which promotes the healthy development of the domestic service industry and plays an important role in promoting employment and ensuring people's livelihood. Keep up with the pace of consumption upgrading, make good use of new technologies such as big data, strengthen the construction of credit mechanisms, and promote the standardization and development of the industry, so as to continuously promote the expansion and quality of the domestic service industry and better meet the needs of the people for a better life.