This article**: The people**.
Wang Wen. People** 2024-01-12 11th edition).
Adhere to the feelings of the people, problem-oriented and pragmatic style, integrate reason and law, mediate to warm the hearts of the people, and resolve contradictions and disputes at the doorstep as soon as possible.
Lao Guo, who lives in Tonghe No. 3 Village, Baoshan District, Shanghai, moved here from Hongkou District in his early years. For many years, the whole family has been looking forward to buying the after-sales public housing. When I actually applied for it, I encountered a lot of difficulties.
Due to the passage of time, the property rights of the house have been merged into another business, and the original materials cannot be found for a while. Lao Guo went to the company to look for it, but found nothing. "I've lived in it for almost 20 years and I've always been a 'tenant'. Lao Guo said frankly that this is his lingering "heart disease".
We and the cadres of the Zhangmiao Street Petition Office and the Neighborhood Committee visited the enterprise many times, collected information online, compared and sorted out step by step, and found out the ins and outs of the change of housing property rights in a month. Later, after multi-party coordination, Lao Guo finally got the long-awaited "red book".
I have worked in the Luojing Town Letters and Visits Office for more than 10 years, and it is not uncommon for me to encounter similar things. At the grassroots level, behind the thorny problems, there are often complex reasons, which cannot be solved overnight, and to maximize and optimize the benefits of mediation, it is necessary to integrate resources and clench your fingers into a fist.
Last summer, Uncle Zhao, who was nearly 90 years old, leaned tremblingly in front of the door of the Letters and Visits Office, holding a pile of materials in his hand and feeling emotional. The old man's hearing was extremely poor, and after communicating for most of the day, we found out the reason: the old man was widowed at an early age, and lived with his only adopted son and his wife after moving. The adopted son plans to replace all the relocated houses with urban housing, but the old man has been opposed due to long-term family disputes and feelings of being unable to leave his homeland. Both sides have their own opinions, family conflicts have escalated, and many mediations over the years have been fruitless.
We have repeatedly communicated and mediated with petitioners and people's mediators. After the in-depth visit, we coordinated the participation of the town's social affairs office (aging office), judicial office, people's mediation, neighborhood committee, community police, etc., to cultivate feelings from daily interactions, explain the truth with the results of similar incidents around us, and clarify the legal principles in terms of property rights and support for the elderly.
To give full play to the advantages of multiple mediation and deal with the interests of different groups, it is necessary to learn and practice the "Pujiang experience". From open-door visits to door-to-door visits and on-the-spot investigations, grassroots cadres adhere to the feelings of the people, problem-oriented and pragmatic style, integrate reason and law, mediate to warm the hearts of the people, and resolve contradictions and disputes at their doorsteps as soon as possible.
The author is the director of the Letters and Visits Office of Luojing Town, Baoshan District, Shanghai).
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