With the rapid development of artificial intelligence large-scale model technology, people are ushering in an era of intelligent revolution. As one of the earliest industries to benefit from generative AI, AI large model technology has become a new engine for the development of the e-commerce industry, and the demand for intelligent service marketing by e-commerce enterprises is becoming more and more urgent.
As an e-commerce global intelligent customer serviceOfficially released the GPT customer service robot for e-commerce enterprises - a new version of intelligent customer service, based on the Turing modelIn the four aspects of "service efficiency improvement, intelligent marketing, management optimization, and experience upgrading", it deeply empowers e-commerce enterprises and provides a new integrated solution for service marketing intelligence, so that there is no difficult e-commerce in the world.
The Turing model is a new revolution in the field of e-commerce intelligent service marketing, driven by big data and artificial intelligence technology to unleash powerful intelligent features.
High intelligenceBy learning huge and complex language patterns and rich knowledge in the field of e-commerce, with the semantic recognition ability of the large model, the problem recognition rate of intelligent customer service is as high as more than 90%.
High Professionalism:Integrating 8 years of experience in customer service product development, using the data and know-how of the industry to build exclusive models, we have accumulated and trained Turing large models, and extracted a total of 10,000 professional questions for 15+ industries, with targeted functions, such as size charts in the clothing field.
High Innovation:The Turing model has launched innovative functions such as AI speech trainer and marketing gameplay customization, intelligently generating replies and marketing words by intelligently refining store corpus, pallet tables and other information, and upgrading the original Q&A, recommendation, documentary and other functions.
High Learnability:The Turing model analyzes recent buyer behavior through big data analysis, extracts current configuration defects, and improves the accuracy and completeness of answers through one-click learning.
Relying on the Turing model, the new version of intelligent customer service performs well in tasks such as customer reception service, marketing, management and experience.
Service efficiency
GPT does not require configuration, and the recognition rate can be achieved to more than 90%.
In the customer service reception scenario, a new version of intelligent customer service is formed15+ key industry models, 10,000 high-frequency questionsIt covers basic Q&A scenarios in multiple industries, and the robot's comprehension ability in special expressions such as long questions, rhetorical questions, sarcasm, and typos is significantly improved, making basic Q&A efficient.
The system also supports granular to:Configure product-level Q&A for SKUs, i.e., providing more accurate answers around specific SKUs; Merchants can also autonomously variable attributes according to their needsConfigure answers to different questions or scenariosto achieve automatic replies to more than 90% of e-commerce consultation questions.
The large model intelligently generates gold medal speech to empower marketing
The AI store function of the new version of intelligent customer service is similar to the AI speech trainer robot to help merchantsAutomatically generate questions and replies to new products, and update the configuration of products in real time in large quantities；Secondly, the systemIt can read store information, chat history, and product details, and generate words with marketing intentions such as product selling points and store attributesto enrich the Q&A knowledge base.
In operation, the new version of intelligent customer service through intelligent learning,Assist merchants in pointing out unidentified issuesand generate accurate answers for them.
Multiple rounds of dialogue maintain the continuity of the dialogue
The new version of the intelligent customer service has greatly improved its ability to multi-round dialogue, multi-intent understanding and complex language understanding, and multiple topics can be replied in parallel, ensuring that even if the Q&A is interrupted in the middle of the question, it can easily return to the previous dialogue environment and complete the dialogue process.
Marketing intelligence
In the marketing intelligence scenario, the new version of intelligent customer service has the ability to adjust the industry model, which canAccording to the needs of industry scenarios, we help customers quickly iterate on exclusive modelsFor example, in the beauty industry, robots recommend customers in order of product ranking. In addition, the system uses the model to learn the user's historical behavior, preferences, and other relevant informationGenerate personalized recommendations based on informationto increase product sales and conversions.
Management optimization
In the operation management scenario, the new version of the intelligent customer service not only learns a large amount of user behavior and transaction dataAnalyze purchase intent, satisfaction, and churn reasons over time；AI will also conduct quality inspections on the reception process and reception quality of customer service to help enterprises clarify business conditions, optimize operation strategies, and improve service quality and customer satisfaction.
Service efficiency
In terms of experience,**, JD.com and Pinduoduo and other platforms can be unified operation and management on the new version of the intelligent customer service clientIt reduces the learning cost of multi-platform operators, and integrates functions such as lighting and counting, sidebar customer portraits, multi-platform reception lists and automatic hot updates to upgrade the user experience of merchants.
For merchants with multi-platform expansion,The new version of the intelligent customer service can copy the question method and SKU configuration to other stores with one click, and it can be used immediatelyWhen copying, the system will automatically adjust the script, replace key information, and automatically convert the content according to the rules of different platforms, so as to efficiently go to the store and avoid the risk of violations.
The launch of the new version of intelligent customer service aims to reduce the threshold for the use of large model tools in the e-commerce industry through AI large model technology combined with know-how precipitation in the e-commerce industry, help more e-commerce companies improve service and marketing efficiency, achieve sustainable business growth, and jointly build a more influential brand.