With the increasing demand for customer service hosting by merchants, there are more and more foreign trade e-commerce companies looking for customer service hosting service providers to cooperate, and the most concerned question is how service providers charge
There are three charging methods for long-term cooperation: fixed salary, basic salary + commission, and tiered charging according to the consulting volume.
1. Fixed salary.
For example, most of them are dedicated to special people, and the seller with a relatively large consultation is more applicable, and the general pre-sales customer service is 5000-5500 an agent, and the working time is 8 hours. The advantage is that it is more convenient to settle every month, and the disadvantage is that the customer service sales enthusiasm in this way will be a little worse, and there is no pressure on performance, but now many ** customer service outsourcing service providers will do KPI performance appraisal between 10% and 20% of the basic salary, which is also recognized by many sellers. After-sales customer service is to use a fixed salary, it is necessary to evaluate the workload of after-sales customer service, and it can be communicated and adjusted.
2. Basic salary + commission.
For example: pre-sales customer service, the general service provider's ** is 1500 yuan per person per month shift + 2% of the customer service sales commission, the so-called customer service sales refers to the sales converted from customer service inquiries, generally does not include silent orders and refunds, the general reception consultation volume is about 100, the so-called basic ** is not fixed, the situation of each store is different,** The basic salary and commission can be communicated again according to the specific situation of the store, and the amount of the increase is also determined according to the store's customer unit price and sales. This charging method is also one of the choices chosen by many sellers.
3. Charge according to the amount of consultation.
For example: pre-sales customer service, set up a ladder of consultation volume**, how much is the consultation volume within 50 throughout the day, how much is it within 100, how much is it within 150, such a ** plan. It is not based on shifts**, mainly assessing the difficulty of the work and the amount of consultation**. Manager Shi of Mengmengke hosting customer service provider once reminded that there are still more service providers in the market that are such a ** plan, and some people who do not have a very large amount of consultation and do not have high expectations for service quality will choose such a ** plan, because the budget is still very low.
Short-term cooperation and two charging methods: active hosting and temporary hosting.
1. Event hosting.
Cooperate with hosting service providers in various ** activities, because there is a lot of consultation when doing activities, especially when doing large-scale ** activities such as double 11 and double 12, so the cost is more expensive, about 200 yuan per day, which is charged on a daily basis.
2. Temporary custody.
This cooperation model is also charged by the day, because the amount of consultation is not particularly much, there is no higher requirements for customer service personnel, about 150 yuan a day, the fee is transparent, the working hours are 8:00 to 24:00, which is very suitable for enterprises that are in urgent need of customer service temporarily.
The above is the commonly used charging method of foreign trade e-commerce customer service custodians, and merchants who want to host customer service can refer to it.