As an industry derived from the e-commerce industry, the customer service hosting company has its own role in the market
1.Time
The first is the long time of hosting customer service, the store owner hopes that his customer service can serve customers for a long time, and the customer service of the hosting company can be replaced for up to 15 hours without gaps, so that the store does not have to worry about scheduling, and there is no need to worry about the loss of customers due to insufficient customer service.
2.There are high-quality customer service resources
The customer service manager of the customer service hosting company has shared his industry experience,**The customer service recruited by the store owner himself is some social miscellaneous personnel,Many of them have no customer service experience,Often resign at three days and two ends。 The hosting company recruits a large number of experienced customer service all year round, and the customer service is a team work, and together you can learn from each other and avoid weaknesses. And the enthusiasm for the work is also very high. Even if a customer service resigns, a new customer service will replace it in time.
3.Experienced
Many store owners attach great importance to the service quality of store customer service, the company's customer service has rich practical experience, and is also familiar with the rules and systems of various platforms, which can reduce unnecessary troubles for store owners, and can be familiar with the information of store goods as soon as possible, and better answer for customers.
4.Strict management
Now many store owners have more things, some also need to purchase and ship their own goods, no time to manage their own customer service, the customer service of the hosting company has its own management department will carry out strict and unified management of customer service, customer service after training and assessment, customer service is skilled in communication or sales, and can guide customers to complete orders very well.
5.The cost is lower
Manager Shi of Mengmengke Hosting Customer Service Company once said that the salary of the hosting customer service is a service method with a low base salary and commission, and only the customer service will have a commission if it sells something, and the customer service sells more and raises more. Moreover, it can save the cost of renting a venue, renting equipment, and the high salary and benefits of customer service. Customer service hosting can save a lot of costs for store owners, and can allow funds to be invested in the store's products and promotions to create benefits.
6.Flexibility to work together
The store owner chooses a formal hosting company, and will formulate a cooperation model according to the situation of the store, and can increase customer service for the arrival of the seasonal store peak season, and reduce customer service in the off-season, so that the store can not only save costs, but also use professional customer service store customers.
To sum up, after the cooperation between foreign trade and customer service hosting companies, it can manage the customer service team more conveniently and worry-free, and improve the service quality of customer service.