In the tax service hall, the staff explains the tax-related policies to taxpayers. In the new year, Vientiane is renewed. What are the new changes in those who are busy in the front line of service? The reporter visited the Lixia District Taxation Bureau of Jinan City of the State Administration of Taxation and found that starting from creating a more convenient tax payment model, starting from realizing a more timely response to tax demands, and starting from building a more optimized tax business environment, they have entered a new journey of tax service and continuously promoted the satisfaction of taxpayers and payers.
"Extended" tax service hall
Business handling "re-expansion".
Teacher, please handle it as soon as possible, I have to hurry to the tax service hall to get it done here, I'm afraid I will have to be stuck in the road again for a while. In the Yaojia Tax Office of the Lixia District Taxation Bureau, Mr. Zhai of Jinan Xincheng Dongshun Technology Development was very anxious with a stack of information in his hand. It turned out that the equity transfer business he wanted to handle, because it involved the capital increase of the enterprise, he needed to get the registration form of the tax source for equity change stamped by the competent tax department, and then submit the relevant information to the tax service department. "Don't worry, we can handle your business here," Zhu Houyu, a staff member of the tax service department stationed in Yaojia Tax Office, took over his information, "Come, you first come here to fill out the equity transfer declaration form." On the one hand, the supervisor of the Yao family tax office verified his situation in detail; On the other hand, the staff of the tax service department handled the business on the spot, and all the tax issues involved in the business were handled in the Yaojia tax office.
In order to avoid the "back and forth" of taxpayers and payers, further reduce communication costs, and improve the efficiency of tax services, the Lixia District Taxation Bureau has broken the traditional physical pattern, extended the tax service hall to the tax source management department, expanded the first contact point of the tax payment business, and realized the on-site communication and on-site business completion of the tripartite problem of "tax collector - tax administrator - service hall", which reduced the link of taxpayers "running at both ends" to submit information and wait for processing, and greatly shortened the tax processing time of taxpayers. Promote the speed and efficiency of tax services.
Classified policy implementation area office
Tax payment is "accelerated".
Starting from the needs of taxpayers and payers, the Lixia District Taxation Bureau will divide the business that needs to be handled at the manual window of the tax service hall according to the time and complexity of business processing, and create four major areas: the "New Account Assistant" area that provides fine guidance for new enterprises, the "Simple Matters and Quick Handling" area that provides fast services for simple businesses, the "Difficult Matters Special Office" area that provides centralized services for difficult businesses, and the "Complicated Matters Special" area that provides special window services for time-consuming businesses. Through the diversion of simplified and traditional services, it can quickly respond to the diversified and personalized demands of taxpayers and payers, effectively reduce the waiting time, and ensure that enterprises can "do it when they enter the hall and leave when they are done".
Ms. Jin, the tax officer of Jinan Mengfei Business ***, came to the tax service hall to reset the password of the electronic tax bureau of natural persons, and went to the "quick and easy" area under the guidance of the tax guide, and the staff completed the password reset in less than 1 minute through the system of the electronic tax bureau of natural persons according to Ms. Jin's company information. "This 'quick and easy' area is really good, it saves the queuing time of our tax staff, which is so convenient! Ms. Jin said happily. It is reported that after the establishment of the "quick and easy" area, more than 130 businesses such as tax-related information inquiries and password resets will be processed every day, and business matters will be completed within 3 minutes, so that taxpayers can go immediately without waiting in line, which greatly compresses the handling process and improves the quality and efficiency of tax processing.
Quick response to online business
Solve problems and "improve efficiency".
The Lixia District Taxation Bureau has made full use of online channels to build a "speed bridge" that is fast, urgent and efficient. In accordance with the work plan of optimizing the collection and management process of "linkage between departments and offices", relying on the platform of "Quancheng Code Office", the tax source management department has set up business flow and data supplement channels under the module of "competent department and institute class", set up special contact persons in each department, and established a "communication group for the linkage code of the department and institute", if any taxpayer goes to the department to handle matters that need to be assisted by the competent tax department, he only needs to submit a work order through the "code office", and the staff will send a reminder to the contact person in the WeChat group to ensure that all kinds of matters are connected in real time and the responsibility is assigned to the person, truly achieve the taxpayer side "all in one place".
After Mr. Li, the legal representative of Shandong Zhuoming Electronic Technology Co., Ltd., submitted the application for enterprise income tax refund at the electronic tax bureau, he needed to transfer it to the tax source management department for review, and under the guidance of the staff, through the "code office" channel, he submitted the tax payment certificate, description and declaration form. Mr. Li said, "Now the tax refund can not only be applied online, but the explanatory materials required by the department can also be uploaded remotely, which saves us a lot of trouble, praise for you!" ”