There is a good saying, if you are not particularly familiar with the relationship, that person should never think of going to the party when doing businessOtherwise, it will be a "big wrong" when the time comes.
A lot of what we can hear is the lessons that our predecessors have summed up for us, and this is not a woman in Shenzhen, Guangdong Province, who suffered a big loss because of this.
Although Ms. Chen and her friend who runs a restaurant have known each other for two years, the relationship cannot be said to be particularly good, at most it is to the extent of meeting and saying hello.
After Ms. Chen learned that her friend opened a restaurant, she always thought that she was a friend after all, and she must go to cheer her up when she had the opportunity.
Once, after Ms. Chen and a few of her friends went shopping, they planned to eat, but they were very entangled and didn't know how to eat, so she thought of the restaurant opened by her friend.
Before she went, she and her friends had a look at the per capita consumption level in the store, and originally thought that if it was too expensive, she would eat in a different place.
After querying the information, it was foundThe average person was 420 yuan, and a few people thought it was okay, so Ms. Chen first said hello to her friend: The six of us will go to your side for a meal in a while.
Unexpectedly, after Ms. Chen and the others went to the store, they wanted to order firstBut I found out that my friend had already ordered food for them.
Ms. Chen thought to herself: The dishes she ordered should be the recommended dishes in the store, she must know what dishes are delicious, anyway, there is not much money, so she can order it.
But after serving, I found that the dishes I ordered were some more home-cooked dishes, only Liao cucumber and conch may be slightly more expensive, but ** should be average.
What Ms. Chen didn't expect was that when she went to pay, she found that this "home-cooked meal" cost a total of 7,472 yuanAnd what's even more shocking is that there is a 700$8 service charge.
Ms. Chen thought to herself, drinking water and drinking during meals need to be poured by yourself, and it can be seen from ** that the service fee is worth 700 yuan, which is not even comparable to a restaurant famous for catering services.
Ms. Chen didn't expect to be slaughtered when she went to the partySo he ** this matter in the network, and then the friend gave him a refund of 3,000 yuan.
But she said under Ms. Chen's post: It's too expensive to eat well.
For example, in this case, Ms. Chen's friend's restaurant charged her a service fee of 700 yuan, is it legal for the merchant to charge a service fee to the consumer? In accordance with the relevant regulations,
If a consumer's person or property is damaged when purchasing or using a product, then the Consumer Safety and Security Act will be violated.Whether a restaurant's behavior of charging consumer service fees violates the law is a matter of specific analysis, because there are no clear regulations stating that food and beverage service fees cannot be charged.
At present, it seems that catering enterprises belong to the category of market regulationThose F&B businesses have the autonomy to set the price of their own restaurants.
If the restaurant wants to charge consumers a service fee, it should inform consumers in advance so that they know the existence of this fee, otherwise it will infringe on consumers' right to know and choose, and consumers can refuse to pay the corresponding consumption. InThere are also relevant provisions in China's Consumer Protection Rights and Interests Law
Consumers have the right to know the truth about the goods they buy or use or the services they receive when they consume.Consumers also have the right to request the merchant to provide some information about the product, such as the **, place of origin, and production date.
Now there are still many catering companies that want to eat when consumersIs it illegal to ask consumers to pay for their own dining utensils? If it is illegal, how should we consumers protect their rights?
First of all, we should be clear that when we go to restaurants to eat, it is their obligation for merchants to provide us with tableware, so it is illegal to charge for tableware.
Secondly, if some businesses ask us to pay for the tableware when we eat, we can complain to the consumer association, the price department or the health department, and we can also complain to the industrial and commercial department about their illegal behavior.
If there is no consensus with the catering company after the consumer reports, the consumer can also go to the local industrial and commercial office to complain and report.
Now there are also many entertainment venues that will be consumed by consumersImpose a minimum restriction on the minimum box consumption requirements, otherwise it will restrict the personal freedom of the consumer.
In this case, the operator has already violated the personal freedom of the consumer, and in serious cases, it may even be suspected of constituting the crime of illegal detention as stipulated in the Criminal Law of China, and they will also be subject to corresponding criminal liability.
For this kind of thing, consumers can directly choose to call the police to deal with it and ask the public security organs to solve this problem.
However, many people know that it is illegal for businesses to charge tableware fees, but they don't want to trouble, so they choose to suffer dumb losses, and hope that everyone can take up the law to protect their legitimate rights and interests.