The packaging fee for Bawang Chaji takeaway caused controversy: consumers questioned the unreasonableness of "one cup and one bag".
Recently, a consumer, Mr. Zhou, posted a 6-cup milk tea takeaway receipt purchased on the official mini program of Bawang Chaji on social **, saying that he was charged a packaging fee of 6 yuan in the order. However, he found that there were actually only 2 packaging bags, which raised questions about the unreasonable packaging fee for Bawang Chaji's takeaway.
Consumers are skeptical
Mr. Zhou questioned that although only 2 packaging bags were used for 6 cups of milk tea, Bawang Chaji charged packaging fees according to the number of cups, believing that this charging method was unreasonable. He pointed out that a packaging bag can hold 4 cups of milk tea, and according to this standard, the packaging fee should be more reasonable.
Some people paid 19 yuan for packaging when ordering 19 cups of milk tea, but there were only 5 packaging bags when they were actually delivered, which attracted widespread attention and questions.
Merchant explained
The staff of Bawang Chaji responded that packaging bags were given away during dine-in, but when ordering takeout in the mini program, the "packaging fee" charged was actually the cost of the insulated bag, not by the number of cups. The size of the thermal insulation bag is different, and the size of the thermal insulation bag is different, 1 yuan for a single cup thermal insulation bag, 2 yuan for a double cup thermal insulation bag, and 4 yuan for a four-cup thermal insulation bag. Therefore, it is just one yuan a cup when it is evenly spread, so that consumers mistakenly think that it is charged by the cup.
The staff said that the charging standards for take-out insulated bags are unified across the country, and they have been publicized on the small program. She explained that this is a common way of packaging, but some consumers may have a misunderstanding of the packaging fee, but actually charge according to the different specifications of the insulated bag.
Consumer reactions and suggestions
Some consumers have put forward different opinions on the interpretation of Bawang Chaji. Some people said that plastic bag packaging is acceptable, and there is no need for such a high-grade insulated bag, questioning why consumers have to bear the packaging fee of the merchant. Some see this as a form of sale, while others suggest that merchants offer different packaging options to meet the needs of different consumers.
This incident has attracted widespread attention, not only Bawang Chaji, but also other bubble tea shops, saying that similar packaging fee problems are not alone. For consumers, they expect merchants to offer more flexible packaging options to meet the needs of different groups of people, and they also expect a more transparent and fair charging mechanism.