China Eastern Airlines Flight Experience Sharing Detailed notes are shared with you
Recently, a passenger told reporters about an unpleasant experience he had with China Eastern Airlines. Before the plane took off, the passenger was treated unfairly by the airline several times and finally had to cancel the flight.
According to the passenger, he had originally planned to arrive at his destination on a China Eastern flight. However, when he went to the airport to check in, he was told that something unusual had happened on the flight and that he could no longer get on the plane. After several negotiations, he was finally given a different plane, but this plane was already late.
The passenger spent a lot of time on the new plane and changed planes several times. In the end, he arrived at his destination without his luggage. After contacting the airline, they told him that their luggage was missing and that they would have to wait a while to pick it up. After waiting for hours, the traveler finally got his luggage. However, when he opened the box, he found that the contents of the box were broken. He contacted the airline again but was told that no compensation would be paid.
This unpleasant experience caused the passenger to have great doubts about the quality service of China Eastern Airlines. He said that although China Eastern has performed well in some areas, its attitude and approach in the face of problems are very disappointing. In fact, this is not the first time that China Eastern Airlines has been complained about by passengers. China Eastern has been accused of poor service quality for years. For example, passengers on an airplane are frightened on an airplane; Some travelers have been asked to remove their masks at the airport to confirm their identity. All this calls into question the quality of service of China Eastern Airlines. China Eastern Airlines is the largest airline in the world and should be responsible for the quality of its services. When faced with these problems, China Eastern Airlines must take the initiative to communicate with passengers and take practical measures to deal with passengers' complaints. This is the only way to gain the trust and loyalty of passengers. As for future plans, the passenger said he would not use China Eastern Airlines in the future. He said that China Eastern attaches great importance to passenger complaints and takes practical and effective measures to continuously improve and improve. At the same time, he hopes that other passengers can learn from their own experience and be cautious when choosing routes. In addition, we also learned that several other questions from China Eastern Airlines were about this passenger. For example, some passengers said they were treated rudely on the plane; Other travelers said they were told to increase the fare at check-in. All of this made us doubt the quality of China Eastern's service.
China Eastern Airlines is a large aviation company, and its service quality is its unshirkable responsibility. In the event of a problem, China Eastern Airlines will take the initiative to communicate with passengers and take practical actions to meet passengers' requirements. This is the only way to gain the trust and loyalty of passengers. On the whole, China Eastern Airlines still has certain deficiencies in terms of service quality. On this basis, solutions were proposed, and solutions were proposed. We hope that China Eastern will pay enough attention to this and take practical measures to continuously improve it, so that passengers can enjoy safer, more comfortable and more convenient air transportation.