"He sold a car for 860,000 yuan in one morning, but since I didn't buy a 50,000 yuan bracelet, he drove us away, I don't need anything, I ask him to apologize in person! ”
Hearing this, it really makes people angry and can't help themselves. What does the number 50,000 mean? For families with slightly difficult financial conditions, it may be difficult to save 50,000 yuan in a year, so how can tour guides ask others to buy it?
A large number of forced shopping practices have already involved illegal and criminal acts, and the judicial authorities should quickly intervene and impose severe penalties on these violations! ”
For the crimes of forced buying and selling and extortion, it is recommended that they be referred to the court for prosecution. There are entanglements of interests behind such an arrogant tour guide, so the Bureau of Culture and Tourism has chosen not to take action and act as a protector behind it. ”
After this incident, many netizens held different views on this matter, and it is clear that the public has a strong aversion to the act of forced shopping! Some netizens proposed to report such acts to the relevant departments, calling on all sectors of society to jointly uphold fairness and justice, and not tolerate any form of infringement. People have appealed to Yunnan Cultural Tourism, hoping to be severely punished!
The details of the incident.
In the recently concluded Spring Festival holiday, Hainan and Yunnan, two tourist hotspots once known as "fairyland on earth", suddenly underwent drastic changes and became the center of social attention!
Shockingly, a series of shocking negative headlines such as high ticket prices**, check-out cancellations, and mandatory shopping practices are constantly emerging!
Take Ocean Flower Island in Hainan as an example, the deposit is not refunded when you check out, and you are only allowed to leave after making sure the toilet is clean! It's rare to experience such an uncomfortable trip. It's really something that has never been done before! It is reported that this hotel actually uses various means to force tourists to buy ** goods, which is shocking. In addition, a family of five went to Yunnan to play, but it was revealed that there was a coercive consumption behavior.
According to the victim, Ms. Tian, that time was a rare vacation for her family. In order to avoid the tedious shopping process, they went through some screening and finally chose a store with a price tag of up to 1The group tour of 70,000 yuan claimed that there was no compulsory consumption during the whole process.
I believe that whenever someone hears such a guarantee, they will be full of expectations! In shopping malls, merchants use all kinds of tricks to attract customers. However, what actually happens is: Shopping guide, **consumption, purchase. The endless stream makes people overwhelmed, this is really a life full of dangers!
Ms. Tian shared a shocking moment: On the afternoon of the second day of their trip to Yunnan, they walked into a jewelry store, where a shopping guide began pestering her, trying to sell a jade bracelet with a price tag of 50,000 yuan. Ms. Tian smiled and rejected the enthusiasm of the shopping guide, and she calmly explained that she was not interested in jewelry. She didn't particularly value the value of the bracelet, and even thought it wasn't even worth $500!
In the face of such a high **, Ms. Tian decisively decided not to accept it. Under the repeated persuasion of the tour guide, she reluctantly agreed to visit the scenic spot. Despite this, the tour guide seemed to be more aggressive in persuading her, trying to change her perspective. Ms. Tian finally couldn't help it, and after a long conversation with the tour guide, she finally said that she would not accept any travel agency's **, because she thought that the travel agency was just using them to promote goods. However, no matter how skillfully the tour guide used various means, Ms. Tian could not be impressed, her resolute gaze was really admirable!
When confronted with such a persistent visitor, the shopping guide informed the tour guide of the situation, and the tour guide instructed the family of five to leave the vehicle with their luggage! However, the shopping guide didn't understand why their luggage was sent to another car. The explanation given was that the information they entered was incorrect, most likely from another bus.
In particular, Ms. Tian noted that most of the tourists in the car had purchased items known as jade. Worried that she had missed out on a big deal, Ms. Tian kept her eyes on the jade, wondering if it was worth it. The most expensive jade items even cost more than 200,000 yuan, while the passengers in the car bought jade products worth more than 800,000 yuan! In the carriage, some tourists are holding magnifying glasses to carefully observe the jade in their hands, and some are talking about ** and quality. Faced with such a situation, we have to sigh like this: Is it really so easy for consumers' funds to be cheated? Faced with the methods of the shopping guides, I began to doubt their conscience. Are shopping guides really willing to be so ruthless? This kind of business behavior is not only infuriating, but also a complete departure from business ethics. Is this kind of defrauding the consumer's finances and trust really worth it?
It's unbelievable, how can it be true! This kind of situation has caused great damage to the tourism industry in our country, leading to a strong antipathy to the original travel experience!
Then observe the vast and spectacular ice and snow world of Heilongjiang, as well as the beautiful scenery of Zibo in Shandong Province that is brightly lit at night, which constitute the attraction of tourism and the natural landscape that many tourists dream of.
This is ridiculous! Isn't the purchase of an item voluntary?
Subsequently, due to the escalating conflict, Ms. Tian had to terminate her trip early. When her son was in high school in the United States, his mother took him to China to work because his parents divorced. The sad expression of the whole family staring at the camera in the biting wind on a cold winter day is truly heartbreaking! Before that, she had gone on vacation to Hainan with a friend. It's amazing how much travel can turn into an embarrassing experience that comes at the cost of money! Is it my fault? What's going on here? Isn't this in the "**?!"
However, what makes people laugh and cry even more is that after the incident, she asked the local culture and tourism department for help, but received a cold response: the tour guide was receiving guests and did not have time to apologize in person!
What Ms. Tian and her team are really looking for is not just a simple apology, but a deeper level of fair treatment and how severe the penalties will be for those who break the law if they violate the morals.
According to the official announcement, there is no mandatory shopping practice.
When things began to ferment, the authorities quickly intervened in the investigation and assured everyone that they would be informed of the situation in a timely manner!
However, the tourists said that they did not get any kind of response in the past five days, and at the same time, the tour guide did not apologize to them, which made them extremely disappointed! As a result, some tourists began to post complaints on the Internet, hoping to make travel agencies pay attention to it through the pressure of **. Even Ms. Tian was so angry that she got sick!
After 5 days of waiting, we have finally received an official investigation report!
One thing that has really reversed has happened, and that is the situation of compulsory consumption, which is of great concern to the public, but after an in-depth official investigation, this situation is practically non-existent! Because it's just a ** posted online. In other words, the claim that tourists need to buy 50,000 bracelets is actually non-existent! My friend is a tourist person. He didn't leave the vehicle in a hurry, but chose another!
The official has issued a detailed briefing, in which I have summarized the information on the main aspects of everyone's concern:
1. The purchase of bracelets is not mandatory, which means that the purchase is entirely based on personal wishes, and Ms. Tian and her family were evicted from the vehicle!
2. The tour guide Zhang decided to entrust Ms. Tian and her family of five to other travel agencies for reception! Ms. Tian's family was confused by the sudden situation, and the tour guide's explanation made the situation even more confusing. As for the reasons for this, it is not clearly stated in the briefing! Judging from the ** information at the time, it was the tour guide's statement that went wrong, which led to a dispute between the two parties!
Since both parties could not reach a consensus, the travel agency decided to arrange a special car for Ms. Tian and her family to take care of their upcoming trip to Lijiang!
3. Although there is no mandatory shopping, the tour guide has been suspected of being illegal by transferring the package contract to someone else without permission!
This violates Article 69 of the Tourism Act as well as Article 100, Clause 3!
First of all, let's refer to Article 69 of the Tourism Law, which clearly states that travel agencies are not allowed to change the itinerary at will unless they have the express consent of the tourist.
If you do need to make changes, you must also agree with the tourist. In this case, the tour guide Zhang unilaterally changed the itinerary, and in the case of Ms. Tian's family's opposition, he still entrusted part of the business to other local agencies, and there was no written contract! It's already illegal!
Let's take a closer look at the third clause of the 100 articles of the Tourism Act:
If you do not have the written permission of the tourist, you can entrust another travel agency to execute the package tour contract. When the tourist accepts the services of the travel agency, his legitimate rights and interests will be damaged, if he does not file a lawsuit with the court in time. If it causes serious repercussions, the travel agency's business license will be revoked. If the tourist has entered into an untrue travel agreement with the travel agent. Managers and other persons who are directly responsible will be fined and may have their Tourist Guide Passes and Tour Escort Passes temporarily withheld or cancelled!
In the end, the travel agency was still in trouble! Due to the overconfidence of the tour guide Zhang, it led to a huge loss!
The travel agency's license to operate has been cancelled; The tour guide Zhang was secretly glad in his heart, although he was fined and his tour guide card was suspended, at least he avoided the embarrassing situation of being blamed by tourists. Huang was fined 20,000 yuan as a supervisor; In response to the apology raised by the tourists, the relevant notice remained silent and seemed to deliberately avoid talking about it. The tour guide Zhang was fined 20,000 yuan and his tour guide certificate was temporarily detained for three months. However, the apology made by the tourists was not explicitly mentioned in the notice!
Officials further stated that if other violations or irregularities are found, they will be dealt with in accordance with the law. This follows another violation in China's internet finance sector, where a bank signed a cooperation agreement with an e-commerce platform to provide third-party payment services. At this point, the matter is finally over!
Many netizens seem to have difficulty understanding.
What does that mean? The woman lied, didn't she? Why charge travel agencies and tour guides, and who can help her explain!
Don't I understand? There are a total of 41 people, just five of them, and the result is that 5 of them have changed their cars, and they say that there is no forced shopping, so isn't it forced that shoppers do not agree to buy before they can change cars? It may sound like a car change, but it's actually it!
Are there really mandatory spending requirements implemented by tour guides? If tourists don't follow the rules, it's because they have a strong sense of the law and therefore can't and shouldn't use it as an excuse for the tour guide to be no-brainer. There is a big difference between the official version and the understanding of ordinary people, and tour guides should not be punished if they do not force tourists to spend, otherwise they should not be tolerated.
Can anyone explain to me that if you don't make a mandatory purchase and provide a vehicle for 5 people to continue their trip, you will face a penalty of revocation of their business license and a fine of 20,000 yuan?
The truth finally came out: it was not that jade was not purchased: but because tourists were dissatisfied with the services offered individually, and only by working with a team and with more people involved could a lively atmosphere be created!
In short, irregularities in the behavior of tour guides and unauthorized transfer of package contracts are the main reasons for the penalties. As for the act of forced shopping, since it does not exist, then it cannot be called a punishment!
Epilogue. This situation does not happen by chance, but the performance of those unscrupulous merchants in their daily lives! Despite their outward claims to provide high-quality services and leisure experiences, behind the scenes, they actually employ various tactics to attract tourists, sometimes even using extreme methods to force them to make a purchase. This act is truly a great shame! All this makes people feel that in this business era, we have been "fooled". They hurt not only the emotions of consumers, but also the questioning of social fairness!
Here, I strongly urge the broad consumer community to be vigilant and stay away from unscrupulous travel agencies that are too profit-seeking and pandering to the powerful, so as to reduce the risk of being defrauded. At the same time, we also hope that those institutions responsible for supervising the tourism market can do their due diligence, strengthen the management of travel agencies, crack down on illegal and irregularities, and create a safe and secure travel environment for consumers.
It is only when consumers, operators and regulators work together that the tourism industry can be healthy and sustainable!