Spring Festival tourism refused to shop and was driven out of the car, when will the forced consumption stop?
Traveling is supposed to be a beautiful thing, but if you meet a tour guide during the tourMandatory consumption is required, also claimed "If you don't consume, get out of the carAt this time, outside the car is on the way to remote scenic spots, once you get off the car, you may sleep in the wilderness, it is difficult to ask for help, what should you do as a consumer at this time?
During the Spring Festival holiday, Ms. Tian's family of five signed up for a tour group in Kunming, Dali and Lijiang in Yunnan Province, with a total cost of about 17,000 yuan. However, inside a jade shop in Lijiang,Because they refused to buy jade with a price tag of tens of thousands of yuan, they were threatened by their tour guide and forced to get out of the car. At present, the relevant departments of Lijiang City are investigating the matter and promised to issue a circular.
This incident has attracted widespread attention on social platforms, although the relevant ** was subsequently deletedThe public discussion of compulsory consumption in tourism has not subsided.
According to Article 35 of the Tourism Law of the People's Republic of China, travel agencies shall not organize tourism activities at unreasonably low prices, deceive tourists, and obtain improper benefits by arranging shopping or separately paid travel items.
The above-mentioned experience of Ms. Tian's family is obviously a violation of this provision by a travel agency, which changed the itinerary and arranged shopping without the consent of the tourist, which is an infringement of the rights and interests of the tourist.
In fact, the law gives tourists the means to protect their rights when they encounter forced consumption, including negotiation, mediation, arbitration and litigationIn practice, it is often difficult for tourists to effectively protect their rights due to their lack of legal knowledge and awareness of evidence collection.
So, what exactly do consumers do when they encounter this situation?
1. In the face of forced consumption in tourism, tourists should:Make sure you're safe firstto avoid conflicts with tour guides or merchants.
2. In the event of forced consumption, it should be:Gather evidence immediately, such as audio and video recordings, shopping vouchers, etc., can seek help from the local cultural and tourism bureau or consumer association afterwards.
3. When choosing a travel agency, you should:Preference will be given to institutions with good qualifications and good reputationto avoid falling into the trap of consumption due to low prices**.
4. When signing the travel contract, the tourist shall:Clarify service standards, ask about activities** and retain evidenceIn case travel agencies increase fares or add out-of-pocket items. In the event of a breach of contract by the travel agency, the tourist may request the continuation of the performance or termination of the contract and claim compensation.
5. During the trip, follow the arrangement of the travel agency to the agreed place to shopWhen counterfeit goods are found, tourists can ask the merchant or travel agency for compensation。When purchasing goods, tourists should:Ask for invoices and three-guarantee vouchers to avoid being cheapand handle returns or compensation in a timely manner when problems are found.
Yunnan tourism forced consumption incidentIt is not only a warning to the local tourism industry, but also a wake-up call to the national tourism market. While Zibo, Harbin and other cities have successfully made tourism reputations in the past, there are still certain problems in the tourism industry in some areas.
The healthy development of tourism is inseparable from the norms of the law, the self-protection of consumers and the integrity of travel agencies. Only by working together can tourism return to its essence and become a good memory in people's hearts.
Have you ever encountered a similar situation during the tour, welcome to leave a message.