New feature: mobile phone to watch the station screen
Forgot your ID? Lost your backpack? How do seniors book services? Can I view the station screen at home? Don't worry, the railway authorities have taken these issues into account. Just open the railway 12306app and easily solve your troubles.
When you find that you have forgotten to bring your ID card, don't panic, the Railway 12306 APP provides you with convenient services. Click "Warm Service" on the home page, select "Temporary Identity Certificate", just fill in the real personal information and face recognition, you can quickly pass the review, and enter the station with the electronic temporary identity certificate.
Make travel easier and hassle-free.
The new electronic temporary identification card is now fully available at all stations where e-tickets are implemented, so you can easily use it whether you are canceling or changing tickets at the window, passing through the real-name verifier** gate, entry and exit ticket gates, or checking tickets on board.
Even if you don't know how to operate on your mobile phone, don't worry, there are public security ticket windows at major railway stations where you can go through the relevant procedures. Minors who have applied for a Chinese resident ID card can apply for a temporary identity certificate through the railway 12306 app, or they can apply for it through the manual card making window.
For special passengers with reduced mobility, such as the elderly, the young, the sick, the disabled, pregnant, etc., we provide free wheelchairs and folding stroller services to make your travel more convenient.
1.In order to meet the needs of special passengers, the railway 12306 app and customer service** can make reservations for key passenger services. After receiving the appointment, the station staff will provide you with one-on-one orientation assistance according to your travel date, train number, and entry and exit needs, and the whole process is worry-free.
2.Passengers only need to open the homepage of the railway 12306 APP and click on the "station screen" to view the real-time train information of each station at any time, which is very convenient.
In addition, the "Departure" and "Arrival" options correspond to the train's "Arrival Information" and "Departure Information", respectively.
If you've purchased a train ticket for someone else and want information about that train, you can choose to follow that train. This way, you can easily view the itinerary information on the homepage, so you don't have to bother looking for it.
When purchasing a train ticket at 12306**, travelers have the option to purchase it"Silent carriage"and abide by the agreement to keep quiet in the carriage. When using electronic devices, you must wear headphones or turn off the external function, turn the mobile phone to silent or vibrate, and take care of the accompanying children, avoid making noise, and jointly create a civilized, warm and quiet riding environment.
If you have lost an item, do not panic and should immediately call 12306 customer service** or seek help from a railway officer. In addition, you can also click on the home page of the 12306 mobile app"Warm service"and select"Lost & Found Items"and fill in the relevant information as prompted.
With the end of the Spring Festival holiday, travelers are on their way home. In this process, due to the large number of luggage items carried, it is not uncommon for items to be lost.
Especially for passengers taking the high-speed rail, due to the short stop time, please be sure to prepare in advance before getting off the train and take inventory of your belongings to avoid missing them. In particular, it is necessary to pay special attention to the corners that are easily overlooked, such as seat cracks and luggage racks.
In addition, the manual windows at each railway station support cash ticket purchase, providing a love window for special groups such as elderly passengers to give priority to cash ticket purchase and rebooking.
On the way back, let us not only pay attention to the safety of our belongings, but also enjoy convenient services.
If passengers find that they are carrying contraband at the security check at the station, they can ask their relatives and friends to bring them back or pick them up within the specified time. For items that meet the mailing standards, some stations also provide a "hand-mail" service, so that your luggage does not need to be sent by hand, which is more convenient and fast.