An EMU running in the snow. Photo by correspondent Chen Junyan).
Huasheng**, February 4 (Quan** reporter Peng Kexin, correspondent Sun Yupeng, Cai Zhen) The reporter learned from the railway department today that there was rain, snow and freezing weather in Hubei, Hunan and other places, and the Beijing-Guangzhou high-speed railway under the management of Guangzhou Railway Group was affected to a certain extent. In order to ensure the safety of passengers, Guangzhou Railway Group has adopted speed limits for the Beijing-Guangzhou high-speed railway, and suspended some high-speed railways. At the same time, some trains are delayed to varying degrees.
On February 4, the Beijing-Guangzhou high-speed railway of Guangzhou Railway Group temporarily suspended 10 trains and adjusted the operating section of 2 trains. Specific suspended trains: G1142 39 times, G1034 1 time, G1030 27 times, G1146 3 times, G1120 times, G1132 3 times, G1016 times, G1014 times, G431 times, G432 times. The adjusted train operation section is: Guangzhou South to Yichang East G1136 7 times to adjust the operation section, and finally to Wuhan Station. Yichang East to Guangzhou South G1138 adjusted the operation section 5 times, and finally arrived at Jingzhou Station.
In order to do a good job in passenger service in an all-round way, the major stations involved in the Beijing-Guangzhou high-speed railway in the Guangzhou Railway have dynamically increased the station refund and change windows to facilitate passengers to handle refund and change business offline.
The railway department reminds passengers that after receiving the text message of train suspension or querying the train suspension information at 12306, they can go through the full refund procedures at the manual window of major railway stations across the country and 12306** (12306 mobile app) within 30 days (including the day) from the date of departure of the ticket, and no refund fee will be charged for the refund due to the suspension of the train.
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