During the Spring Festival holiday, in order to ensure that customers can enjoy convenient and high-quality services anytime and anywhere during the holiday, Ping An Life took multiple measures to ensure that the service "does not close" and "continues to file" during the Spring Festival, and the policy service business of Ping An Gold Butler APP** exceeded 6750,000 times, intelligent customer service askbob to provide self-service consultation up to 2560,000 times, with a total claim amount of 77.9 million yuan.
During the Spring Festival, Ping An Life provides ** services 24 hours a day, 24 hours a day, whether it is consultation, complaints, claims, or renewal, change, or surrender, customers can easily handle them through a variety of channels. As of February 18, Ping An Gold Butler APP intelligent customer service askbob provided a total of 2560,000 self-help consultations; The manual customer service 95511 was connected to a total of 1360,000**, a good consumer experience.
At the same time, Ping An Life makes full use of online channels to allow customers to do business at their fingertips without leaving home. Ping An Gold Butler APP provides ** policy services, and the business handling during the Spring Festival exceeds 6750,000 times, covering policy management, claim application, value-added services and other aspects; The "air customer service" service was connected to more than 2 during the Spring Festival90,000 times**, providing customers with services such as policy inquiry, payment, change, and surrender.
In terms of claims service, Ping An Life has launched an intelligent claims service with the help of science and technology, which provides "one-sentence voice reporting, one-click upload of materials, and one-minute review", making claims settlement services faster and customer experience better. According to reports, the total amount of claims settled by Ping An Life during the Spring Festival reached 77.9 million yuan, and the number of claims exceeded 7,000.