Customers experience freckle removal services at a hairdresser.
The freckle removal of 20 yuan was exchanged for a face full of scars.
In order to achieve a better nursing effect.
Under the re-promotion of the clerk, it cost 99,800 yuan to buy**.
However, I found that there were very few services and products to enjoy.
Eventually, it was subject to fraud and material misunderstanding.
The hairdresser was sued to the people's court.
The service fee of more than 90,000 yuan was refunded.
Hairdressers think.
The customer has voluntarily signed the contract and has already enjoyed the service.
There is no fraud in the sale and provision of services.
Whether it's voluntary consumption or fraud.
How to achieve "sunshine consumption" in hair and beauty?
How can judges participate in the governance of the industry?
Judge Jiao Rui of the Shanghai Jinshan District People's Court (hereinafter referred to as the Jinshan District People's Court) heard a beauty service dispute caused by freckle removal.
They told me that there were a lot of freckles on my face, and if I got rid of them, I would have 20 pieces, and then I told me that I would buy ** if I wanted to restore my face.
She has been spending since September 9, 2022, and has been spending until December 2022. I don't know what the point of fraud is?
In the trial, the two parties opposed each other were the plaintiff, Miss Zhou, and the defendant, the beauty salon. In September 2022, Miss Zhou was doing her hair in the store, and the clerk sold her the freckle removal service, originally she had no intention of removing freckle, but she felt that the freckle removal ** of 20 yuan a piece was not expensive, coupled with the soft grinding and hard foam of the clerk, Miss Zhou finally accepted the freckle removal service. However, after the service was completed, Miss Zhou was taken aback.
Under the service of the clerk, Miss Zhou was finally removed from 242 freckles, at a cost of nearly 5,000 yuan. Such a high ** made it difficult for Miss Zhou. At this time, the clerk began to sell her a more "preferential" **.
Under the hard work of the clerk, Miss Zhou successively purchased 69,800 yuan and 39,800 yuan of care**, and the total cost was 99,800 yuan after the discount. Looking back on the whole process of the freckle removal treatment, the more Ms. Zhou thought about it, the more wrong it became, and she took the beauty salon to court on the grounds of fraud and material misunderstanding.
Ms. Zhou's lawsuit claimed that the plaintiff's act was completed step by step in the defendant's routine, that it was not true in the process of concluding the contract, and that the act of removing freckles was a medical beauty act, and the defendant's beauty salon did not have the corresponding qualifications. In response to Miss Zhou's statement, the person in charge of the beauty salon stated that Miss Zhou, as an adult, had stated and signed in advance the services purchased in the store, the original price and each service had been stated in the consumption record, and the home care products purchased in ** had been delivered to the plaintiff, and there was no fraud. After the trial, the people's court found that the plaintiff Miss Zhou's last recharge of 39,800 yuan was actually unused, and the remaining other ** had been used, and the defendant had transferred the store to others during the trial of the case, and there was no possibility of continued performance of the service contract of 39,800 yuan, and this fee should be returned. After the trial, Judge Jiao continued to carry out detailed interpretation of the law and reasoning with both parties, and after full communication, the two parties finally reached a settlement recently, and the defendant beauty salon returned 40,000 yuan to the plaintiff, Miss Zhou, to be paid in installments. The beauty service dispute was finally properly resolved, but the outstanding problems in the hairdressing and beauty industry exposed in the case also made Judge Jiao unable to ignore.
Judge Jiao visited the Jinshan District Consumer Protection Committee and the Shanghai Hairdressing and Beauty Industry Association to learn about the consumer dispute resolution channels in the beauty salon industry, industry standards, norms and access mechanisms. After many visits and investigations, Judge Jiao also has a deeper understanding of the current hairdressing and beauty industry. Recently, the Jinshan District People's Court issued a judicial recommendation to the Shanghai Hairdressing and Beauty Industry Association to guide the healthy development of the industry in terms of standardizing standard contracts, ensuring pricing transparency, and strengthening social linkage. At the same time, combined with the practice of judicial trials, the Jinshan District People's Court will also plan to release the "Service Industry Trial" on this year's Consumer Rights Protection Day
Shanghai High Court).