Suddenly I received a refund letter, the reason is that I have not received the Wuchang rice I bought.
Just saw the refund message. I thought it was a recent order. But I checked the order and it arrived in August. The logistics information shows that after the logistics inspection, there is no more information. I think there should be one. Damaged.
I asked the customer why it took so long to receive a refund. More than three months have passed.
The customer said he forgot about it after buying it. I just saw this order today when I was looking at my purchase history. It's been a while and it's definitely lost, so ask for a refund.
I said that it would be difficult to get the rice back for a while. If you see that the rice has not arrived, contact me and I can still return it.
The customer said he had indeed forgotten at the time, otherwise he would have received a refund soon.
I just threw it away. It's been a long time, and I don't know what will happen when the rice comes back. Do you want to return or exchange an item? Now the new rice has just been launched.
Maybe the customer was embarrassed too, because if he had contacted me at that time, I would still have received the rice. It's been a long time and it can be difficult to find it again.
Tell the customer to send another copy. If you get a refund, you'll lose everything, but you can still make money by sending another one.
I said yes, thank you for your understanding, let's try new rice this year.
I would also like to remind all customers that if they do not receive the rice within one week after placing the order, they must remember to contact me to confirm. Even if something goes wrong, it can be solved in a short period of time.
Authentic foreign Wuchang rice.