Whoever can smell it will be happy, see the tricks, and efficiently solve various problems that may arise in the tourism market, who may be able to win the trust of tourists with sincerity and create good results in the cultural tourism market.
Recently, the administrator of the August 1st morning market in Shenyang, Liaoning Province loudly scolded the vendors for helping tourists defend their rights, which attracted attention. On January 28, the Heping District Market Supervision and Administration Bureau of Shenyang City issued a notice stating that the vendors involved would be disqualified from operating in the market and permanently included in the integrity blacklist. At present, the four people involved in the case have been summoned to the public security organs for investigation in accordance with the law, and their illegal acts will be severely punished in accordance with laws and regulations.
The incident started when a Shanghai tourist bought squid fillets at the Bayi Morning Market in Shenyang. The stall owner recommended that the squid fillet that usually costs 15 yuan is now only 10 yuan, and he took the initiative to pack a big bag. At the checkout, the stall owner said that it was 10 yuan a tael, and the total price was 700 yuan. The tourist complained after paying the bill, and the morning market administrator found the vendor involved and helped the tourist to uphold justice.
You're too dark, too ruthless" "If you smash my bowl in the morning market, I'll smash your pot" ......The market administrator helps tourists to defend their rights domineeringly** is spreading hotly on the Internet. Netizens said, "This thing is done beautifully" and "I really feel safe in the past". So far, an incident that has damaged the image of the regional tourism market has seen an unexpected "reversal" - because the market administrator actively fulfills his responsibilities and takes the initiative to earn enough eyeball effect and impression points for the local tourism market.
The key to this incident is not whether the ** of the squid fillet is too high, but that the vendors not only did not clearly mark the price, but also induced consumers, and even "forced to buy and sell". At the moment when the tourism market in Northeast China is booming, similar behaviors will undoubtedly seriously damage the atmosphere and image of the cultural tourism market. The local market management department did not evade the problem, but safeguarded the rights and interests of consumers in a domineering way. On this basis, the local market supervision and management department said that it warmly welcomes supervision from all walks of life, resolutely and strictly investigates and punishes all kinds of violations of consumer rights and interests, and continues to create a good market environment, so that consumers can consume with confidence and safety.
The twists and turns of the incident once again illustrate a truth: as long as we actively deal with it, "bad things" can also become "good things". In fact, Harbin's popularity in this round may have been due to a small episode at first: on the first day of the opening of Harbin Ice and Snow World, due to the long queue time, tourists could not play the popular items they wanted to play, and some people shouted "refund tickets" at the scene. Since then, Harbin said that it would "deeply reflect on the poor service and rectify it overnight", and then opened the "city-wide pet fans" model and became the traffic leader of the cultural tourism market.
Needless to say, the cultural tourism market involves all aspects of clothing, food, housing and transportation, and any unsatisfactory consumer experience is easy to become a slot and even trigger public opinion. From the perspective of maintaining the healthy development of the cultural tourism market, it is necessary to make up for the shortcomings, extend the service chain, strengthen market supervision, meet the consumption needs of tourists as much as possible, and actively prevent problems before they occur. However, from the perspective of protecting the rights and interests of tourists, it is obviously more important to be able to solve the problem openly and honestly - it is not terrible to have a problem, but it is terrible to turn a blind eye to the problem, or even avoid the problem and cover up the problem.
In the cultural tourism market, sincerity is always a "nirvana". Looking at the development trajectory of various Internet celebrity cities, it is not without any problems, but with a sincere attitude and attentive service, those problems have not only been quickly solved, but also become a different kind of city image publicity: we are serious about strictly rectifying all kinds of chaos in the cultural and tourism market.
The Spring Festival holiday is approaching, and cultural tourism around the country is actively expanding and attracting tourists. While doing a good job in online drainage, offline diversion is undoubtedly the key to testing the final results: whoever can smell it will be happy, see the tricks, and efficiently solve various problems that may arise in the tourism market, who may be able to win the trust of tourists with sincerity and create good results in the cultural tourism market.
Chengdu Business-Red Star News Special Commentator Zhao Zhijiang).