"Kunpeng".
Netizens scolded angrily: Kick Messi out for me! Otherwise, we'll give you the package! The rabbit spirit replied: "Not for sale!" ”
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Netizens denounced J&T.
Recently, J&T Express has made a fuss on the public **. A netizen left a message on a social platform, accusing "J&T" of replacing those irresponsible couriers. The article accuses the courier of having obvious quality of service problems during the delivery process and discarding some of the goods. Such irresponsible behavior has aroused questions from netizens.
The anger of netizens is also reflected in his threat to change the courier. These words are obviously putting pressure on J&T and negotiating conditions with them. He wants to threaten the company with this to force it to take action and replace the incompetent delivery staff. This incident has caused the company's senior management to fall into deep worry and thinking, and they have to come up with countermeasures.
How did J&T respond to this situation?
In the face of overwhelming abuse and threats on the Internet, J&T Technology's response was a little surprising. A female spokesperson said the company was not replacing the best couriers. J&T has proved its ability and value through outstanding performance and good reputation. This is J&T's trust and support for employees.
At the same time, J&T also said in a statement that the company attaches great importance to the work of employees and provides high-quality services. After admitting that he had made some mistakes, he insisted that it was an individual incident and not a company-wide problem. They promise to carry out rigorous training and training for employees to improve the quality of service and improve customer satisfaction.
Polls and developments.
The accident not only aroused people's great concern, but also attracted people's attention to the quality of its services and personnel. Not only J&T, but other express companies have to face public pressure and the public's choice. Maintaining the company's public image and providing high-quality services to the company is essential to the company's development. At the same time, consumers can enjoy more convenience in terms of quality.
This is not only a dispute between J&T and the food delivery man, but also an event of deep reflection and improvement of all express companies. Enterprises should strengthen personnel training, improve the management system of enterprises, and improve the overall quality of enterprises to avoid the recurrence of such incidents. With the development of express delivery business, customers' requirements for express delivery business are also constantly improving, paying more attention to their own service quality and safeguarding customer rights and interests.
a.Overview and personal opinions.
For me personally, this accident is a great opportunity to pay more attention to the quality of the shipment and the working attitude of the courier. As consumers, we have the right and obligation to communicate the requirements of high-quality products to merchants, and merchants should also respond positively to continuously improve and enhance product quality.
As an express delivery company, while paying attention to talent training, it should also strengthen its own internal governance and establish a sound system to ensure that it supervises and improves the service and work quality of employees.
Finally, the author hopes that through this incident, express companies can pay more attention to improving service quality and customer satisfaction, so that every customer can enjoy high-quality products and convenience. As an enterprise that provides convenience for people's production and life, we should work together to establish a more efficient and reliable express logistics system.
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