Convenient service window.
Connecting thousands of households.
It's about people's livelihood.
Today. Let's bring you "Tracing 2023".
Eighth installment. "Small window" is connected to "big people's livelihood".
The "four hearts" service is to achieve the hearts of the masses
Caring for the masses to do practical things, sincere service to solve people's worries. In 2023, the Street Convenience Service Center will continue to innovate work methods and improve service efficiency in government services, the construction of a "quarter-hour convenient living circle", employment and entrepreneurship, etc., based on serving the people's livelihood and taking the satisfaction of the masses as the standard, so as to provide efficient, convenient and warm government services for the masses.
Strengthen the foundation, practice internal skills, and stick to the original intention of serving the people.
Adhere to the guidance of party building, build a solid ideological foundation, carry out more than 20 theoretical studies and internal training, enhance the awareness of serving the people, and promote the implementation of various tasks with a high degree of political consciousness, full mental state and strong mission.
The District Medical Insurance Center, the District Government Service Administration and other departments have been invited to carry out work guidance for many times.
Strengthen system construction and team building, improve the ability and service level of staff in the form of special lectures and practical training, promote business standardization and standardization, and lay the foundation for providing high-quality and convenient government services.
Quality, innovation, and intimate government services.
17,430 cases of business were accepted throughout the year, and nearly 1 was received by the public60,000 person-times, nearly 1,000 hours of delayed service. Provide high-quality and efficient government services for the convenience and benefit of the people, and exchange the "service index" for the people's "satisfaction index".
As an innovative achievement in the field of government service in Chaoyang District, the innovative practice of government service has been submitted to the Municipal Affairs Bureau, and has been repeatedly publicized and reported by Beijing Youth Daily, People's Daily Online-Beijing Channel, Qianlong.com and other municipal governments.
Intensively cultivate and be a good "intimate person" for the masses
Implement the work requirements of the "Hundred Thousand Project" of the District Government Service Administration, complete the construction of the "1+3" government service demonstration model of the Street Convenience Service Center, Datunli Community, Jinquanjiayuan Community, and Jiamingyuan Community, optimize the service experience of the masses, and promote the upgrading of grassroots government services.
Technology empowers intelligent services "zero distance".
Create a "one-stop" service window, configure intelligent high-speed cameras, self-service kiosks, barrier-free AR augmented reality glasses and other equipment, build an intelligent handling management system, pilot the opening of innovative service models such as personalized WeChat appointments and intelligent approvals in the community, and promote the digitalization and intelligence of service services, so that data can run more and the masses can run less errands.
The streets know the alleys, and the policy propaganda enters 10,000 homes.
Carry out activities such as "convenient service day into the community", "wisdom to help the elderly", "medical insurance policy into the community", "employment mobile service station" and other activities, and rely on the street WeChat *** government affairs window" column, publish more than 30 articles such as policy interpretation, service procedures, Huimin activities, enterprise recruitment information, etc., so that the Huimin policy can take root, blossom and bear fruit, and benefit the people.
Create characteristics, set benchmarks, and facilitate people's lives.
Fully integrate regional resources, deepen the construction of "a quarter of an hour convenient life circle", comprehensively consider factors such as community layout, regional characteristics, and the number of people covered to plan 7 "quarter-hour convenient life circles" such as Huizhong life circle, Anhui Beili life circle, Jinquan-Zhongcan life circle, Yuhuili life circle, Century Village life circle, Ronghua life circle, and Xinxinjiayuan life circle, and are committed to creating a "convenient circle" and "comfortable circle" with reasonable planning, convenient consumption and strong life atmosphere for 170,000 residents in the jurisdiction.
Anhui Beili Convenient Living Circle", "Huizhong Convenient Living Circle" and "Century Village Convenient Living Circle" were rated as "excellent" at the municipal level, and "Jinquan-Zhongcan Living Circle" was included in the 2024 People's Livelihood Practical Project in Chaoyang District.
Anhui Beili convenient living circle.
The living circle includes a high-quality convenient commercial complex with "Bright Sunshine Plaza" as the core, as well as special catering services such as "Manjie Dumplings", "Jinding Xuan", "Flower House" and "Qiqihar Small Furnace Craftsman", covering various convenient businesses such as living markets, catering, commercial buildings, schools, and commercial banks. At the same time, we should actively explore the construction idea of "party building leading + resident autonomy", and truly ask the needs of the people and benefit the masses.
Huizhong convenient life circle.
The living circle has the characteristics of high population density and obvious aging trend, and the street focuses on richer service content, more complete projects and more perfect facilities to meet the multi-level and high-quality life needs of the people. Fifth Avenue Boutique Leisure Shopping Center, Huahui Supermarket and other comprehensive shopping places provide a "one-stop" consumption experience; "Bus Convenience Inn" meets the daily needs of residents; Huahui Food Street, which is rich in business formats, creates a catering, food, leisure and entertainment check-in place with "both culture and taste, atmosphere and fashion".
Century Village is a convenient living circle.
The basic security and quality improvement of the living circle are complete and sufficient, with highlight projects such as the "Xiaoying No. 6 Business District", the Century Village Community Pension Service Station, and the one-stop commercial service center relying on the Happy Glory Supermarket, so as to meet the people's yearning for a better life with high-quality convenient life services.
Stabilize employment, benefit people's livelihood, and provide warm-hearted employment services.
Li Hui, deputy director of the office, inspected and supervised the offline job fair.
Give full play to the role of employment as a link between supply and demand, improve the employment public service system, and do a good job in promoting employment and ensuring people's livelihood. Actively promote the implementation of employment policies, accurately meet the employment and talent needs of regional enterprises, create a good business and employment environment, and contribute to the high-quality development of the region.
Publicize employment policies, collect employment intentions, and introduce job search information through the form of **, door-to-door, etc., so that employment guidance has its own focus and assistance programs are tailor-made. With "one-to-one" order-based employment assistance, multiple measures have been taken to help people with employment difficulties in the jurisdiction to achieve employment, and the employment rate of registered unemployed persons in urban areas has been exceeded by the annual target.
Large-scale offline job fairs will build a "connecting bridge" for warm enterprises and people
10 online job fairs and 2 large-scale offline job fairs were held, and nearly 100 units provided more than 1,000 jobs; More than 20 employment and entrepreneurship service activities such as policy publicity, employment guidance, skills training, and employment assistance have been carried out, benefiting more than 1,000 people.
Carry out skills training and employment guidance.
28 new jobs and nearly 1,500 jobs were created throughout the year; Successfully achieved the "three 100" goals of tracking and guiding the rate of people with employment difficulties, the tracking rate of "specialized, special and new" enterprises, and the coverage rate of people with employment difficulties.
Organized socialized management retirees to visit "time-honored brands", and 7 people won the municipal excellence award of the "Jingyi Cup" Photography, Painting and Calligraphy Competition, and the sense of belonging and happiness continued to increase.
Datun Street has always taken meeting the growing needs of the masses for a better life as the starting point and end point, continuously improving the quality of service and handling efficiency, polishing the "small window" of service, and solving the "worries" of the masses, so that the residents can feel more satisfied, happier and more secure.