The service window is the most direct and frequent "first line" to deal with the masses, and the work-related injury identification and appraisal window located in the office hall on the 4th floor of Building 2 of the Xuhui District Government Affairs Service Center is one of the service windows with the closest connection with the injured employees and related employers in Xuhui District. Today, I will lead you into the "front line" of people's livelihood security, and how to integrate the "small window" of serving the people into the "big article" of urban development.
Tidal window" is divided into **, and the window service is "zero waiting".
In order to reduce the queuing and waiting time of service objects, the district security center combined with the rules of window reception in different time periods summarized in work practice, set up a "tidal window", opened the K02 window in different time periods, divided the comprehensive window for work-related injury identification and appraisal and the special window for labor ability appraisal, increased the number of reception personnel, diverted the service masses, improved the speed of calling, and improved service efficiency.
By carrying out the activity of 'I do practical things for the masses', we firmly grasp every detail of improving the experience and satisfaction of the masses, and explore the launch of the 'tidal window', which can receive 3 to 4 groups of service objects at the same time during peak hours, which greatly shortens the waiting time of the masses. The relevant person in charge of the district security center introduced.
In addition to the offline one-window office, citizens can also log in to the "Municipal Human Resources and Social Security Business Handling System" and "Government Service Platform" through the online one-network office, so as to realize the "one-network service" of labor ability appraisal and the application end of the work-related injury unit, so as to avoid the masses running away and running back and forth.
The mobile unit "will handle the matter "immediately" at any time
On the basis of adhering to the AB angle of the window, the service window of the district security center gives full play to the demonstration and leading role of the party member vanguard post, and the backbone of the party member business sits in the middle and back end, handles the best consultation in a timely manner, actively supports the window reception task during peak hours, and always maintains the average service time of the window does not exceed 5 minutes, so as to realize the "immediate handling" and "immediate handling" of ordinary business.
I was able to accept it on the spot, but there were still many details I wanted to ask. The reception staff at the window saw that the relatives of the injured employees still gathered in the hall to discuss things after the incident, and specially called the business handling teacher to do a good job in policy consultation and guidance, and informed the business handling process and time limit in detail.
In addition, for parties with serious injuries, inconvenience, and difficulties in going to the designated appraisal site, the district security center will provide door-to-door appraisal services, so as to avoid their suffering and effectively reduce the burden of the injured.
The matter is informed of "seeing the real move, and the acceptance of the defect is "one-time".
Before, the business teacher listed the list of supporting materials that need to be submitted to me, but after going out today, I found that I had forgotten some copies of the medical history materials, but I didn't expect the window staff not only to accept my application for work-related injury, but also to help me mark the items to be submitted, comforting me not to run again. "Mr. Zhang, an injured employee, applied for work-related injury recognition as an individual, and he was not familiar with the process for the first time and the materials were incomplete, so he was a little nervous when submitting materials at the window, and the window staff in charge of the reception relieved his tension with warm words and convenient actions.
In recent years, the district security center has continuously optimized the process of work-related injury identification and appraisal to improve the service level of the window. In accordance with the principle of "only asking questions once, handling affairs only once", in addition to strictly implementing the first question responsibility system and the 100% one-time notification system, adhere to the implementation of the "tolerant acceptance system", effectively reduce the number of errands for the masses, and strive to achieve the one-time completion of the window acceptance. "We will also continue to strengthen staff service etiquette and business training, and consolidate business handling capabilities. The relevant person in charge of the district security center said.
The reporter learned that in order to allow foreign employees who are injured due to work to go home for the Spring Festival with peace of mind, the district security center will also hold a special session for returning home during the Spring Festival for labor ability appraisal, so as to provide convenience for foreign employees to obtain work-related injury claims in advance, return home early, and celebrate the New Year with peace of mind. In addition, a special session for the appraisal of the labor ability of new job injuries will also be organized to ensure that the new employment groups enjoy the treatment in a timely manner.
Reporter: Cao Xiangyu.
Editor: Ye Fangfang.
Proofreading: Geng Jieyu.
Reviewer: Wei Li.
*Please indicate that it is from the official account of Shanghai Xuhui.