In January 2024, Insurance Today announced the results of the 4th "China Insurance White Elephant List". Lujiazui Cathay Life Insurance, which is celebrating its 19th anniversary, won the "Service Innovation of the Year" award for its refined, systematic and warm customer service system.
The selection of the list began in 2021, adhering to the principles of objectivity, fairness, professionalism and rationality, and forming an authoritative expert review team, based on numbers, to commend insurance companies and related enterprises that have made outstanding contributions in the past year in creating a good ecosystem to promote industry development and explore industry innovation.
Since its establishment, Lujiazui Cathay Life Insurance has always adhered to the corporate mission of "spreading happiness and spreading love", insisted on building a customer service system with a good reputation, centered on customers, and communicated with each other in virtual and real at the counter, network and personnel, so as to meet the needs of customers in the three major fields of "health, pension and wealth" in an all-round way, realize the wishes of customers for a better life in the whole life cycle, and create a first-class life insurance enterprise service reputation.
Looking back on 2023, Lujiazui Cathay Life Insurance will renew the "Thai Service" system with the "Happiness Action" as the guideline, always focus on "health, pension and wealth", and provide customers with nearly 100 high-quality and high-standard value-added services in 19 sections, including clothing, food, housing, transportation, entertainment, finance, taxation, law, aid, education, prevention, diagnosis, treatment, care, security, medical care, nursing, nursing and management.
As stated in the founding manifesto of the list, society cannot live without insurance, which is one of the cornerstones of a stable society. Lujiazui Cathay Life Insurance believes that insurance cannot be without service, it is the basic requirement of "insurance surname insurance", it is the embodiment of Lujiazui Cathay Life's "responsibility" value, and it is also a powerful assist to the "new flagship of national insurance".
In the past 19 years, Lujiazui Cathay Life Insurance has relied on "product + service + professionalism" to cut through the waves and operate steadily. In the future, Lujiazui Cathay Life Insurance will continue to be customer-centric, adhere to the refined operation of products and services first, and strive to become a valuable, distinctive, efficient and reputable "four haves" insurance company. On the road of "spreading happiness and spreading love", Lujiazui Cathay Life Insurance is not afraid of wind and rain and seizes the day.