The bank rolled over the follow-up The entire bank was affected, and the female teller regretted not being at the beginning!
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Recently, a section of a commercial bank in Hangzhou has aroused widespread attention and heated discussions. **, a man had an argument with an employee while handling a bank card unfreezing business, which eventually led to the employee losing control and abusing the man. The ** went viral online, sparking a public discussion about the bank's attitude towards customer service.
It happened on January 22 of this year when a man went to a commercial bank to unfreeze his bank card. The bank clerk was new to the business, and he handled the business for the man, and the two chatted for a while. While thanking the employee, the man inadvertently said something offensive, much to the employee's displeasure. The employee immediately lost control, rudely accused the man, and sent him away. The angry man began filming the scene and complained to the people around him about the bank's service attitude. At that time, the employee who had just joined the company tried his best to explain and persuade him, but the situation tended to get out of control, and the employee even offered to hit someone. After the incident, the head office of Xiaoshan Rural Commercial Bank said that it would investigate the matter.
The release of this ** has had a serious negative impact on the reputation of the Rural Commercial Bank. Whether it is the inappropriate remarks of the men, or the emotional loss of control of the female employees, they have left a deep impression on the public. Under the circumstances at that time, the man's words were directed at female employees, which did carry a certain amount of discrimination and gender **. If it is aimed at a male employee, the man may simply want to express the current superficial attitude and lack of seriousness of the bank employee. However, no matter who he was speaking to, the man should not have made such inappropriate remarks directly in front of female employees. The employee's behavior was also a sign of emotional out-of-control, which undoubtedly had an extremely negative impact on the bank's image.
After the release, the discussion and criticism of the bank's attitude towards service continued to heat up. Some people believe that today's bank employees have an arrogant attitude and cannot control their emotions no matter what problems they encounter. There are also jokes that she is the daughter of the president of the bank, what can you do? However, some people have a rational attitude, pointing out that this ** is only a fragment of the incident, and it is difficult to understand the whole picture and truth of the incident, so we must maintain an objective and comprehensive attitude towards the incident.
In any case, the incident caused serious damage to the reputation of the Rural Commercial Bank. As representatives of the service industry, banks must treat all customers with professionalism, enthusiasm and efficiency. Employees must strictly abide by the rules and regulations, maintain good professional ethics and emotional control. Neither the male nor female employees in this incident did this, and it was a valuable lesson for them.
All in all, this incident once again reminds us that we must be more cautious and respectful of others in our interpersonal relationships. As a financial institution, banks should pay more attention to cultivating the quality and service awareness of their employees, and provide customers with better and more professional services. As far as society as a whole is concerned, it is also necessary to strengthen supervision and control of the public service industry and promote the public service industry to be more standardized and perfect. Only in this way can we jointly create a harmonious, friendly and efficient social environment.
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