The choice of remote assistance software depends on your specific needs, preferences, and the features you need. Out of the many remote assistance software, Splashtop SOS is one of the best to use. It enables support professionals to connect to remote devices quickly and securely. Let's take a closer look at it for you.
1. Purchase and installation
Purchase a subscription: First, you need to purchase a subscription. Splashtop SOS is paid annually and offers a variety of subscription plans based on the number of users and additional features.
*And install: After purchase, install it on the IT or help desk team member's device from the Splashtop website** control app.
2. For your customers
No permanent installation required on the controlled end: The main feature of Splashtop SOS is that customers (the person who needs to be assisted) do not need to permanently install the software on their device. They only need a temporary Quick Support release.
1. Start a session
Instructions for customers: Direct your customers to the Splashtop SOS page and quickly support the app.
Running the application: The client needs to run the application, which will generate a unique 9-digit number.
Acquire: Ask the customer to provide this to you.
2. Connect to the client's device
Enter**: On your Splashtop SOS app, enter the 9-digit number provided by the customer.
Start Session: After you enter **, you can start a Remote Assistance session. This will give you access to the client's device.
3. During the session
Control and assistance: You will be able to control the customer's equipment and can begin troubleshooting or provide necessary assistance.
Chat and communicate: If you want, you can take advantage of the chat feature to communicate with customers during the session.
4. End the session
Once the support session is complete, you can disconnect. The customer only needs to close the Quick Support application and does not need to specifically delete the software (the controlled software is not installed). It's more convenient and safer for customers.
Multi-session support: 2 technicians can connect and collaborate remotely in the same support session.
File transfer: You can transfer files between your device and client devices during a session.
Session recording: You can often choose to record a session for future reference or training.
Security: Session encryption ensures secure and confidential remote assistance.
Maintain a good internet connection: Make sure both parties have a stable internet connection for a smooth experience.
Share your screen with clients: Click the Share Screen button to show what you see on your computer.
Keep in mind that depending on the latest version of Splashtop SOS and the subscription plan you choose, the specific features and steps may vary slightly. Always refer to the latest user guides and support documentation provided by Splashtop for the most up-to-date information.